Operator Greater Anglia has appointed Alan Neville as community and customer engagement manager.
Alan, who is part of the company’s corporate affairs team, will oversee all of Greater Anglia’s station adopter activities, meet Greater Anglia’s customers and rail user groups to address their concerns, and attend customer engagement events.
A former manager of London Liverpool Street station, he has worked on the railway for 38 years. His first job was as an area relief clerical officer in Buxton. However, he moved to Cambridge a short while after and has worked on the local network ever since.
Greater Anglia head of corporate affairs Jonathan Denby said: “Alan has several decades of experience on the railway and his role will help improve journeys for customers and improve our links with local communities.
“We are very grateful to our station adopters for their continued work to help brighten up our stations, and to our customers and rail user groups for their continued feedback and support in improving service standards.
Alan added: “We have more than 200 adopters at over 80 stations on the network. They are the eyes and ears of their local stations, and they work with local staff to ensure we have high standards.
“I am very passionate about the railway and am committed to increase our standards and links with the local communities which we serve.”
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