A Greater Anglia ticket office supervisor has been awarded Abellio’s ‘Employee of the Year’ accolade.
Laura Englestone stood out from Abellio’s 13,000-strong workforce for raising thousands of pounds for charity and organising events for customers.
Abellio, which owns 60 per cent of Greater Anglia, is the international arm of Dutch national operator Nederlandse Spoorwegen and operates train, tram and bus services in London, Liverpool, Scotland and Germany.
But it was on the coast of East Anglia at Great Yarmouth and Lowestoft stations that the company identified its top employee.
Judges praised Laura, who works across the two stations, for her enthusiasm, energy and the high level of care she gives to customers and colleagues.
Like this story? Follow us on Facebook to keep up to date on rail industry news
She said: “On the night I was completely shocked to have won in the live international vote as all the finalists were absolutely brilliant.
“I felt so proud and honoured to have won. I work alongside some great people and this award is as much for them as it is for me.”
Kamelia Lazarova, Jodie Bath, Richard Walton and Paul Morris, the team behind the rollout of Greater Anglia’s smart cards, were named Abellio’s ‘Team of the Year’ at the same awards ceremony.
Greater Anglia managing direct James Burles said: “I am delighted that Laura and the smart team have been recognised for their important contribution which has brought benefits to the business and customers.
“Recognising individuals and teams at a group level through the Abellio Achievement Awards will help to further drive a culture of excellence in everything we do and demonstrates the dedication and commitment of all our staff to provide excellent service and performance to our customers.”
Read more: Tram construction apprenticeship could be launched in 2019
