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New head of commercial at Heathrow Express

Heathrow Express has appointed Chris Crauford, the former head of commercial planning at Heathrow Airport, as its new head of commercial.

The role was formerly held by Kylie Andrews, who moves in the opposite direction to join Heathrow Airport’s digital team.

Chris will head up the teams responsible for Heathrow Express’ digital platforms: marketing, communications and sales, as well as the B2B sales and distribution team, which manages relationships with commercial partners.

Chris spent six years in the Royal Engineers, completing tours in Iraq and Afghanistan, before he joined Heathrow Airport eight years ago.


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His career at Heathrow Airport began as infrastructure security project manager, overseeing the introduction of body scanners, from where he progressed to product development manager, working on the airport’s premium services.

He then became a senior commercial manager for media and advertising. In September 2016 he became head of commercial planning responsible for the airport’s regulatory submission and business plan.

Chris said: “I am joining Heathrow Express at an important moment in its history, and a very exciting time in its progression.

“In the short term, the launch of a new website, app and new ticketing system will be key to cementing relationships with important partners including those in the aviation, corporate travel and online booking sectors and I am very much looking forward to the opportunities this presents.”


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