Home People Grand Central clean sweep

Grand Central clean sweep

Richard McClean has been appointed managing director of Grand Central.

The open access operator, which runs direct services between Sunderland, Hartlepool and London, was taken over by Arriva UK last year.

Mr McLean will continue as head of the group’s Tyne and Wear Metro operation.

Sean English, currently Grand Central’s operations director, will take on the new role of general manager.

Reporting to Richard, Sean will be responsible for the day-to-day delivery of all Grand Central services and will work with Richard to further improve Grand Central’s operations.

Richard replaces Tom Clift who is leaving the business. Says Tom, ‘I have enormous pride in the small, committed and professional team that has worked so hard to make Grand Central the success it is today. I thank them all for their support over the years.’

McClean has more than 30 years’ rail industry experience, including 10 years in inter-city operations on the East Coast Main Line. Since April 2010 he has led the Tyne and Wear Metro concession, operated on behalf of Nexus. Sean English, originally from Glasgow, has been with Grand Central from its launch.

Says Bob Holland, managing director at Arriva UK Trains, ‘The 95 per cent customer satisfaction rating, the highest in the latest National Passenger Survey, is testament to Tom and his team’s achievements with Grand Central.

‘Grand Central complements Arriva‘s existing rail portfolio and under Richard’s leadership, supported by Sean, we look forward to taking the business forward as a commercial open access dimension to our UK rail operations.’

LEAVE A REPLY

Please enter your comment!
Please enter your name here

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Recommended

RailStaff July 2019: Bowled over in Brussels

https://issuu.com/railmedia/docs/railstaff_issue_259_-_july_2019_-_i

The role of apprenticeships in filling the skills gap

Rail Forum Midlands talks about the skills gap and what its doing to bridge it

RailStaff Awards: Lifesavers

Of the 20 trophies presented at the RailStaff Awards there is one that is more emotionally charged than all the others.

Sheriffs on patrol

Whether they’re opening a new building or marking a new milestone or landmark anniversary, MPs are often snapped celebrating special occasions with...

RailStaff Awards: Celebrating extraordinary people

On May 18, hundreds of people travelled between London Paddington and Exeter St Davids on Great Western Railway’s (GWR) last High Speed...