Govia is sponsoring the Outstanding Customer Service Award at this year’s RailStaff Awards.
The keenly contested award recognises the men and women demonstrating the best examples of customer service skills often delivered in challenging and dramatic situations. However it also highlights the poise and professionalism of the many staff across the railways who help millions of passengers travel safely day and night.
Alex Hynes, RailStaff Awards Judge and Managing Director, Rail Development for Govia said: “Our 10,000 rail staff do an excellent job providing high levels of customer service ever day and thinking like a passenger to provide a good end to end journey. We run 3700 services every day and that just wouldn’t be possible without the commitment and dedication of our staff.”
Says Tom O’Connor, managing director Rail Media Group, which is staging the RailStaff Awards, ‘This is an important award. Every organisation talks about the need for customer focus and rightly attaches great importance to customer service.
‘This award recognises the efforts of the people who live this philosophy every day often going well beyond the parameters of the job. We salute them and are very grateful to Govia for backing this popular award.’
Govia is the partnership between UK transport operator The Go- Ahead Group plc and Keolis, a leading international public transport provider. In existence for over 15 years, Govia operates the London Midland, Southeastern and Southern rail franchises. Between them these rail companies are responsible for over 5,500 train services a day.
All three companies were in the lead at the London Olympics carrying millions of passengers to and from the games. Staff working round the clock demonstrated high levels of customer care and helped make the London Olympics perhaps the most remarkable in history.
Good customer service also means employing enough drivers to be able to run trains