The National Rail Enquiries app has reached a five million download milestone.
Buying tickets by smartphone is proving popular with customers. NRE’s smartphone app for both iOS and Android was launched in April last year and has undergone multiple updates. All changes have been as a result of customer feedback.
For people on long journeys, who may tend to drift off to sleep, NRE has now added a helpful ‘wake me up’ alarm system. NRE has further enhanced its app with line-of- route alerting, which allows people to find out about problems on their line.
Says Jason Webb, Head of Online Service of NRE, ‘NRE centres every update around feedback from its customers and every change we make is tested thoroughly to prove its merits before being implemented, which is designed to prove all our updates are of practical value to the traveller.’