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A second tranche of hard-working ScotRail Modern Apprentices in Customer Service has graduated under a pioneering initiative to develop young talent.

Around 70 guests — including Angela Constance, Minister for Youth Employment – gathered at Glasgow’s Grand Central hotel for the graduation ceremony. The 18-month-long scheme saw 13 apprentices, aged between 18 and 25, work towards achieving a Level 2 Scottish Vocational Qualification in Customer Service as well as a the Duke of Edinburgh’s Gold Award. The apprentices worked with front line railway staff in booking offices, on trains and station concourses.

Says Steve Montgomery, ScotRail’s managing director, ‘We are extremely  proud of our apprentices. They have put in a great deal of work over the last year and a half and overcome a number of challenges, as well as getting the most out of the experience.’

Two of the apprentices have already secured full-time positions at Glasgow Queen Street station; one as conductor and the other as a welcome host. The others are applying for full-time roles with ScotRail. Meanwhile the programme will continue with a new intake of 15 apprentices starting in the near future.


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