GB Railfreight is backing the Outstanding Customer Service Award at this year’s RailStaff Awards.
In an industry with a high ratio of customer-supplier contact the award is one of the most important. Moreover as the relationship between suppliers and purchasers emerges as the key quality link in delivering services and projects on time and on budget, customer service is taking on the role of game changer in the new rail industry.
John Smith, Managing Director of GB Railfreight, said: ‘GB Railfreight prides itself on its level of customer service and ability to be innovative and flexible in the face of new and variable challenges. It’s for this reason that we recognise the importance of developing client relationships and supporting quality service delivery across the rail industry. The RailStaff Awards 2014 allows us to celebrate the achievements of suppliers and we are delighted to be sponsoring the Outstanding Customer Service Award.’
GB Railfreight is one of the rail industry’s great success stories. Launched in 1999, GBRf has built a business employing over 600 staff with a turnover in excess of £100m. It is one of the fastest growing companies on the railway.
Says Tom O’Connor, managing director, Rail Media, ‘Accepted wisdom is that outstanding customer service is the essential element in any successful business. The rail industry rightly celebrates the increase in investment, new projects and ideas coming on stream. Part of the confidence leaders and investors feel in the rail industry is based on their own experience.
‘This is an industry like no other. The customers see it taking shape on 1,000 construction sites and they experience the railway, live, on any train or station. That railway staff stand up so well to the constant unblinking public scrutiny of their industry is greatly to their credit. GB Railfreight itself provides consistent and inspired examples of customer service. It is excellent news that GBRf has joined the RailStaff Awards. We wish every nominee every success on the night itself.’