High retention rates and the delivery of a busy schedule of coaching development sessions were just two of the reasons that Greater Anglia’s learning and development team took home a trophy at this year’s RailStaff Awards.
Greater Anglia’s nine-person team has helped make learning and development one of the top three most improved areas of the business.
The team has delivered more than 60 one-to-one feedback sessions over the past year and implemented the ‘Grow’ development programme within the business. The team recorded 21 promotions among its Grow participants within 12 months of the programme coming to an end.
One of the nominators wrote, ‘The Grow programme recognised and celebrated the fact that each person in our organisation is unique, with different styles, needs and expectations. Within these differences are great strengths for the organisation. Being taught how to recognise and make the best of them is invaluable in my position as a customer service supervisor and enables me to adapt accordingly depending on the individual.’
Greater Anglia’s trainers also designed and delivered the first internal Non-Technical Skills (NTS) programme for the operator’s customer service teams.
Learning and development manager David Haskell said the award was down to ‘a team effort.’ He added, ‘I’m ecstatic, this award is well deserved. We’ve put a lot of hard work in over the last 12 months.
‘It’s down to the whole team’s commitment, enthusiasm and proactive approach. We have changed the way we do things, being more creative, introducing a more coaching style of leadership and encouraging staff to make decisions.’
Greater Anglia’s Jay Thompson was also highly commended in the Rail Safety Person category as was Chris Compton in the Train Driver of the Year category.
Seaton Rail was the sponsor of this year’s Trainer or Training Team of the Year award. Founded in 1995, Seaton Rail offers a variety of services to the rail industry market, including track safety management services, labour supply and rail industry training.
Director Laura Walker said, ‘Greater Anglia invest a lot of time in their colleagues and peers and I think it is always important to push yourself forward.’
Highly commended: Station Staff – Training Team Larbert Training Centre, Network Rail and Virgin Trains West Coast Talent Academy, West Coast Trains.