HomePeople'Dream' role for long-serving Virgin Trains employee

‘Dream’ role for long-serving Virgin Trains employee

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Virgin Trains has appointed a new people executive director following the retirement of Patrick McGrath.

Experienced employee Natasha Grice joined the business 16 years ago when she swapped planes for trains and departed Virgin Atlantic. She has since worked her way up the ranks to secure her “dream” role.

After starting as a customer service assistant, Natasha has been an on-board manager, a station manager, head of brand and head of talent and has been described as “instrumental” in helping Virgin Trains deliver its 2012 Olympic customer experience.

She is currently general manager for the company’s Birmingham route but will take over as people executive director when Patrick McGrath retires in May after 18 years in the role.

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Virgin Trains’ managing director for the west coast, Phil Whittingham, said that he delighted to have someone with Natasha’s experience and passion for the company in such an important role.

Natasha added: “I am passionate about Virgin Trains, our brand values and our people and it’s been a dream of mine to become people director. I love seeing people progress and identifying paths for them.

“We’ve no problem attracting people to the business and are very good at retaining them – there are plenty of opportunities for them to try different roles.

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