The RSSB has appointed two new board members as it seeks to build momentum to become a more customer and business-focused business.
Caroline Fawcett joins as non-executive director and Paul Marchant, who is the organisation’s chief finance officer, joins as an executive director.
Caroline has spent more than 25 years in marketing and customer experience roles in the UK and USA’s financial services industry.
She spent over a decade with Legal & General as marketing director before becoming one of the first-ever customer experience directors in the financial services sector. While working at Legal & General she led a major customer-focused organisational transformation programme across the Group.
In the last 10 years, Caroline has led customer-driven change programmes across a wide range of public and private sector organisations including DEFRA, Serco, the Care Quality Commission and Essex County Council.
An experienced non-executive director, Caroline has served on the boards of organisations in both the financial services industry and the public sector. Currently she holds non-executive director positions with Co-Op Insurance, Cambridge and Counties Bank and the Money Advice Service.
Paul joined RSSB in 2014 and was appointed chief financial officer in February 2018. His job is to ensure RSSB remains financially sustainable as well as to shape the organisation’s long-term financial strategy in order to meet the changing needs of its membership and key stakeholders.
Paul is also leading the work to reform RSSB’s business performance measures and to build the strategic business plan for the next control period of funding.
Paul studied accounting and finance at the University of Warwick and qualified as a chartered accountant with Clement Keys (now PKF Cooper Parry) in Birmingham. Paul has previously been a management accountant at the Conservative Party Campaigning Headquarters in Westminster.