Hull Trains has appointed Mark Shepherd as its head of safety and environment.
Mark will tackle issues surrounding the operator’s existing fleet, its new Class 802s and also address abuse to train staff.
The one-time conductor began his career in 1991 at Northern, working his way through the ranks before joining Loram. Along the way he has overseen the introduction of new stations, accessibility improvements at existing ones, level crossing safety improvements, new depots and trains.
Mark, who replaces Phil Green, said: “I have always considered my role as being more than the traditional health and safety element – it is about caring for our customers and staff, getting them home in the same or better condition every single day, improving their environment and how we as a business impact on it whilst improving the customer experience overall.
“I believe that effective communication, building good relationships and correct implementation is key and the team here are vital to the success of that.”