Home Company News New information screens for Thameslink passengers at St Pancras

New information screens for Thameslink passengers at St Pancras

Seven new passenger information screens at St Pancras, which can display 128 departures at one time, are now giving clearer, more comprehensive information at the street-level entrance Thameslink’s subterranean platforms.

Following requests and suggestions from passengers, Govia Thameslink Railway (GTR) asked Network Rail to replace the four outdated older screens above the Thameslink gate-line so that more service information could be provided, more clearly, particularly during periods of disruption.

The increased clarity is especially welcome at the busiest times when the old screens were not easily visible for people waiting or queuing further back on the concourse. It also helps passengers maintain social distancing while checking their departure times.

St Pancras CIS screens.

Tracy Hall, head of customer information for Govia Thameslink Railway, Thameslink’s parent company, said: “Thameslink trains leaving St Pancras are together heading for as many as 124 destinations, and we needed six screens to show all of those at any one time if necessary. The screen display is also designed to show only the destinations that trains will reach within the following 90 minutes, so the information is always relevant for our passengers.

“The seventh screen is for the display of special notices and disruption information. This reduces the need for free-standing signs, so the gate-line can be kept clear of unnecessary clutter, another improvement for our passengers’ experience.”

As the station is Grade I listed, the screens had to be approved by Historic England and Camden Borough Council. They agreed that the replacement of the old screens and consolidation of train information and wayfinding into a central bank of screens above the gates to the platforms was “a positive step and a visual improvement.”

Recommended

Barnham railway depot celebrates 25 years

The Govia Thameslink Railway (GTR) depot at Barnham is preparing to celebrate its 25th anniversary. Formed in 1995 with...

World’s first solar and hydrogen powered cabins trialled by HS2

HS2 has trialled solar and hydrogen-powered welfare cabins across its work locations run by enabling and main works civils joint ventures CSjv...

Historic rail bridge improved near Darlington

Teams from Network Rail have carried out improvement work on Skerne Bridge in Darlington, the oldest railway bridge in the world in...

New Moseley railway station gets planning permission

Birmingham City Council’s planning committee has approved plans for Moseley station, which means that all three proposed stations on the Camp Hill...

Ian Wilson to expand rail freight offering at Forth Ports

Forth Ports, the UK’s third largest ports group that owns and operates eight commercial ports in the UK – Tilbury on the...