Home Company News Heathrow Express appoints Sophie Chapman as its new director

Heathrow Express appoints Sophie Chapman as its new director

Sophie Chapman, the former head of train services at Heathrow Express, has been appointed to be its Director.

She brings with her a wealth of experience from her roles in customer service, the rail industry, and at Heathrow Express, which she joined as head of customer service in 2018. Later, she became head of operations, then rose to head of train services. Now she is taking on the business lead role from Les Freer, who is moving out of the sector.

Before joining Heathrow Express. Sophie worked at Govia as an independent consultant and completed a successful 22-year career with Eurostar, rising to head of on-board services. In that role, she was responsible for safety, train managers, catering crews, logistics and business lounges. Her previous role of head of stakeholder relationships saw her working with partners in the UK, France and Belgium including HS1, Network Rail, control authorities, the Police and DfT to ensure high operational and service standards.

Sophie Chapman said: “I’m delighted to be taking on the role of Director at Heathrow Express and leading our fantastic team at a pivotal time in our 22-year history.

“This has been a challenging period for the transport sector but we’re now looking forward to customers reviving their travel plans and have introduced a range of measures to help customers enjoy our non-stop, dedicated airport service with peace of mind.”

Recommended

Barnham railway depot celebrates 25 years

The Govia Thameslink Railway (GTR) depot at Barnham is preparing to celebrate its 25th anniversary. Formed in 1995 with...

World’s first solar and hydrogen powered cabins trialled by HS2

HS2 has trialled solar and hydrogen-powered welfare cabins across its work locations run by enabling and main works civils joint ventures CSjv...

Historic rail bridge improved near Darlington

Teams from Network Rail have carried out improvement work on Skerne Bridge in Darlington, the oldest railway bridge in the world in...

New Moseley railway station gets planning permission

Birmingham City Council’s planning committee has approved plans for Moseley station, which means that all three proposed stations on the Camp Hill...

Ian Wilson to expand rail freight offering at Forth Ports

Forth Ports, the UK’s third largest ports group that owns and operates eight commercial ports in the UK – Tilbury on the...