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New accessible information points for Victoria station

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Two new wheelchair-accessible Customer Information Points have entered service at Victoria station. They will serve both the Kent and Sussex sides of the station and feature  desks which are low down, giving accessibility to customers in wheelchairs.

They are also equipped with better I.T links to provide enhanced information to customers. The pods are a circular design to accommodate the passenger flow through the station better and have illuminated signage, making them more visible, with a colour scheme that fits better into the station environment.

The Customer Information Points will be operated by staff from GTR and Southeastern trains.

Thomas Wood, head of Route stations for Network Rail Kent and Sussex, said: “We’re constantly looking for ways to improve our customer service at Victoria station and these pods offer greater accessibility so that all customers can get access to the information they need.”

Peter Tuck, Southeastern welcome host, said: “I help dozens of customers a day. These pods give me a much nicer environment to work in and will enable me to offer information to customers in a more efficient way”