HomeGeneral InterestDelay Repay refunds can now go straight to charity

Delay Repay refunds can now go straight to charity

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TransPennine Express (TPE) passengers whose journeys are delayed can now choose to donate their Delay Repay compensation to charity.

Anyone who experiences a delay of 15 minutes or more can apply for a refund through the company’s Delay Repay scheme, and the company has now introduced an option to donate this money to leading UK charity, Action for Children. If a customer selects the option to donate their compensation, then 100 per cent of this amount will go straight to the charity.

TPE is working with Action for Children to provide vital mental health support for vulnerable and disadvantaged children across the UK.

Victoria Snell, Customer Relations Manager for TransPennine Express said: “Action for Children offers vital work across the communities we serve which has never been so important given the current situation and impact the pandemic is having on families and individuals all around us. Acts of kindness, however small, can make a big difference right now and this new development allows customers to donate their refund to others, should they wish too.

“Running a reliable service is incredibly important to us but we do appreciate that sometimes things can go wrong and Delay Repay is in place to make sure customers get the compensation they are entitled too. I would encourage anyone that experiences a delay of 15 minutes or more to head to our website to apply for a refund.”

Ermelinda Ceci, Senior Corporate Development Executive for Action for Children, adds: “We are incredibly grateful to TransPennine Express (TPE) for setting up this initiative, allowing customers to choose to donate their Delay Repay compensation to Action for Children.

“Our frontline workers tell us the crisis has damaged the mental health of over three-quarters of the children and young people they support, with some experiencing night terrors, bed-wetting, self-harm and outbursts of anger so it’s crucial they receive support as early as possible.

“All donations will ensure Action for Children can be a lifeline for those young people and give them the tools they need to be able to cope. Together, thanks to TPE’s generous customer donations, we will support even more young people on their journey to better mental health.”