MTR Elizabeth line (MTREL) has appointed Mike Bagshaw to the role of managing director. Mike has over 30 years’ experience in the rail industry which has included strategic leadership roles at Arriva Trains Wales, Chiltern Railways, and First Great Western.
Mike first joined MTR in 2016 as bid director, before becoming performance and planning director of MTR Elizabeth line in 2018, and chief operating officer of its parent company MTR UK in 2021.
Mike’s railway career began in frontline customer-facing roles in British Rail. As part of the initial management team that developed Chiltern Railways’ expansion to the West Midlands, Mike helped to deliver exceptional passenger growth, operational performance, and customer satisfaction. At Arriva Trains Wales, Mike transformed performance, delivered high levels of passenger growth and introduced new routes and services, working closely with the Welsh Government.
During his career at MTR, Mike’s responsibilities have included overseeing the planning and delivery of the end-to-end Elizabeth line, developing industry-leading operational performance and planning capability, and expanding a successful operating business portfolio. Mike is highly skilled in delivering strategic and transformational projects that bring wide-reaching benefits to customers and communities.
Mike said: “Having previously held the position of performance and planning director, I am delighted to be returning to MTR Elizabeth line as managing director to lead the organisation through its next exciting chapter. From my current role as chief operating officer for MTR UK, I have seen first-hand the extraordinary commitment of the MTREL team to bring the Elizabeth line to life. The results speak for themselves with the Elizabeth line seeing an average 3.6 million journeys every week, and recognised for its punctuality, reliability, and outstanding level of customer satisfaction.
“This unwavering commitment to our customers and ambition to achieve the highest levels of performance sets the tone for the delivery of the remaining stages of the project and future operations of the landmark Elizabeth line.”
As managing director, Mike will lead MTR Elizabeth line through the final stages of the plan which will see a further timetable change in May 2023 and the expansion of through-running across the Elizabeth line route.
MTR Elizabeth line’s current managing director Nigel Holness has taken the decision to step down from the role in early February, remaining with the organisation and re-focusing his efforts on developing future business opportunities at MTR.
Steve Murphy, CEO MTR UK, said: “Since joining us in early 2021, Nigel Holness has guided MTR Elizabeth line through one of the most enviable success stories of the rail industry. The past two years have been a challenging, exhilarating rollercoaster and ultimately a hugely successful period for the business. Nigel’s leadership during this time has been exceptional and I would like to place on record my sincere thanks to him for his contribution.”
Image credit: MTREL