Exceptional customer service is the cornerstone of any successful business. Happy customers come back time and again for further business and share their experience with a wider audience, expanding the client base.
The Customer Service Person or Team Award is a big thank you for those who ensure customer satisfaction at every step along the way and who make it their mission to make clients feel valued.
Shabana Haroon – a station manager with Trenitalia c2c stood out as the star of the evening. Shabana’s commitment to her role and continuous development through her leadership apprenticeship have been evident in every aspect of her work.
Last year, when dealing with a highly sensitive situation, Shabana demonstrated remarkable resilience and professionalism in managing the investigation. Her ability to apply the skills she gained from her c2c training and apprenticeship, coupled with her natural empathy, allowed her to provide crucial support to her colleagues during this difficult time.
“I am deeply honoured to have received this prestigious award and to be recognised at a national level,” she said on accepting her award.
“My heartfelt congratulations goes out to all the finalists; the competition was truly remarkable, and each of you has achieved something extraordinary.
“I would also like to express my sincere gratitude to my colleagues, whose dedication and collaboration inspire me daily—you are truly exceptional. A special acknowledgment goes to my direct manager, Lisa Hayter, for her unwavering support and trust in my decisions, which has been instrumental in my professional growth.”
Matthew Parsons, managing director of Bodyguard Workwear presented the award. Boasting more than 40 years’ experience in manufacturing and distributing Personal Protective Equipment (PPE) and safety workwear, Bodyguard Workwear combines an in-depth understanding of safety clothing with expertise in garment design and manufacture.
Rail has one of the closest consumer-supplier relationships of any industry and looking after the customer is at the core of Bodyguard Workwear’s business. It prides itself on ensuring all clients, from the largest contractor to the smallest sole trader is well catered for, and that rail staff are safe at their place of work. Functional and high-quality safety clothing is a staff safety imperative on the railway, and the company certainly delivers.
Highly commended
Paul Chappell, Alex Kerr, Chirag Patel, and Nick Jones, Network Rail High Speed
Lauren Gillman, South Western Railway
Back next year
We have exciting sponsorship opportunities available for the 2025 awards.
If you’re interested in discussing this further or would like to put forward nominations from your team for future awards, please feel free to contact us by email at [email protected] or call us on 01530 816 440.
You can also find out more and view the upcoming pictures and videos from the evening by visiting our website www.RailStaffAwards.com.
