The success of the railway comes down to its people. From the engineers who build and maintain the network to the frontline staff who support passengers and keep services running safely, it is the dedication and commitment of individuals and teams that keep railway services moving every day.
Celebrating these teams and individuals is at the heart of the RailStaff Awards’ newly introduced People or Workforce Team/Person of the Year 2026 Award. This category celebrates those who have made a significant impact in any area of the industry. It shines a spotlight on the brilliant people who act as the beating heart of their organisation, creating engaged teams, inspiring others, and securing the future of the industry.
Carlisle Support Services is proud to sponsor this year’s award as part of its ongoing commitment to raising standards across the sector and recognising excellence wherever it is found.
As one of the UK’s leading providers of people-based support services, Carlisle works alongside 13 national Train Operating Companies, delivering a wide range of essential services. From cleaning, security, customer service, and revenue protection to possession management, vegetation management, car park management, and crowd control, the company provides the skilled workforce that help rail operations run safely and efficiently every day.
Great service, great people
At the heart of Carlisle’s success is its meaningful partnership approach. The company works closely with its clients to develop long-term relationships built on trust, collaboration, and continuous improvement. By delivering sustainable service innovations and operational efficiencies, Carlisle has retained an impressive 97% of its customers over the past 10 years. This kind of loyalty speaks volumes about the quality of their services and the strength of the relationships they have built.
Those relationships are underpinned by a simple belief: great service begins with great people.
Carlisle is committed to creating opportunities for employees to progress within the business, with 58% of newly created salaried roles over the past year filled by internal candidates. By championing homegrown talent and promoting from within wherever possible, the company continues to build experienced, motivated teams that deliver consistently for customers across the rail network.
The values that underpin Carlisle’s business are the same as those celebrated by the People or Workforce Team/Person of the Year 2026 Award. Across the industry, organisations are finding innovative ways to strengthen employee engagement, improve workforce planning, and create inclusive environments where people can succeed. Their achievements not only benefit their own organisations but help ensure the rail industry has the skilled, committed workforce it needs for the future.
Everyone at the RailStaff Awards is grateful for Carlisle Support Services’ support in celebrating the stars of the rail industry. By sponsoring this award and recognising the individuals and teams who inspire colleagues and drive excellence across the sector, the company is truly helping to shape the future of Britain’s railway.
