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Progress & Innovation Roundup

Matt Atkins

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21st December 2023

The rail industry is always moving forward, employing groundbreaking ideas and technology to help the network run more efficiently, cleanly, and safely. We take a look at some of the latest developments.

GB Railfreight successfully trials new brake monitoring system

In late October, GB Railfreight (GBRf) announced a successful four-week test of an innovative new solution for monitoring wheel and brake issues. Developed in collaboration with Icomera, DG8 and SENSEi, this world-first system enables battery-powered sensors to remotely share status and out-of-tolerance alerts with drivers and operational control centres, whilst they perform vehicle pre-checks.

GBRf and Icomera – Screen Display. Image credit: GBRf

This Internet of Things (IoT) technology can help to create a safer and more efficient rail network by reducing the number of incidents relating to wheel and brake faults. No known method has previously existed for delivering freight wagon brake sensor data to the driver in the locomotive wirelessly, via a closed system. When using the system, train drivers receive sensor data directly to an application on a tablet in their cabin. This allows them to take immediate action to mitigate against potential wheel or brake-related risk factors as well as respond to real-time feedback on the results of their actions.

Following this successful test, the next set of solutions are currently being developed with further trials being scheduled.
David Golding, asset director at GB Railfreight, said: “Working with our trusted industry partners, we have proven the concept of a first-of-its-kind application in the rail sector. GBRf is really proud to be leading the freight industry by developing these innovative solutions to reduce incidents relating to wheel and brake issues.”

Peter Kingsland, SVP, Icomera UK, added: “Rail freight operators are rightly paving the way for digitally driven solutions to mitigate risks as the freight industry grows. Connecting drivers and the engineering teams that support them to real-time trainborne sensor data is a natural step towards a safer and more efficient rail network for all users.”

Digital missing person appeals will bring people to safety faster

A new project has been launched in an effort to bring more missing people to safety faster, using geo-targeted urgent and current missing person appeals through a partnership between Missing People and Trainline.

The pioneering new initiative, the first of its kind in the UK, will bring location-based appeals to millions of train travellers across the country via the Trainline app. It works by displaying images of people who have gone missing in the vicinity, as well as information on what to do if the user suspects they have seen a missing person, or have information on their whereabouts.

The trial for the initiative launches today and has been supported by relatives who are continuing to search for missing family members, including the father of Andrew Gosden. Andrew went missing on the 14 September 2007 after taking a train from his hometown of Doncaster to King’s Cross station in London when he was just 14 years old.

Missing People in-app demo. Image credit: Trainline

Speaking about the project, Andrew’s father Kevin Gosden said: “It’s so important to have these appeals out there. You never know when someone might remember something, or may have seen a missing person. It’s also important to know that there is help for anyone considering disappearing, including support that may help people take the step to return home, or think twice before leaving in the first place.”

“If this had existed back in 2007, Andrew’s image could have been displayed to thousands of members of the public in the area where he went missing. Anything that can help to raise awareness of Andrew, and the appeals for any missing person, is vital in keeping the search active and ensuring people are continuing to keep a look out for those who are missing”.

Paul Joseph, head of helplines at Missing People said: “Someone going missing is a crisis. The main factors for adults are mental health problems and financial uncertainty. Missing People is concerned about the effect of the growing pressures on people over this winter. The charity is gearing up to take more contacts to our Helpline.

When someone vulnerable has disappeared, they can often use the transport network as a safe place. Missing People is so proud to be working with Trainline to raise awareness of individual disappearances. Together, we hope to raise awareness and potentially help find missing people. For the loved ones of those featured, knowing that action is being taken to find them, helps to keep hope alive.”

John Davies, vice-president of Industry Relations for Trainline, said: “We want to do our bit to help Missing People’s important work. With millions of people using the Trainline app each year our tech provides an effective new way to reach travellers and boost awareness of their appeals.”

The project went live on 15 November and will be trialled for an initial one-year period. This is supported by JC Decaux through the use of their billboards in main train stations across the UK – which will also show the appeals. Participating stations include Charing Cross, Cannon Street, Manchester Piccadilly, Liverpool Lime Street, Leeds, Clapham Junction, Edinburgh Waverley, Birmingham New Street and London Bridge.

Government invests in innovative accessibility projects

AI technology could soon see live staff announcements across train tickers to ensure passengers hard of hearing don’t miss vital updates, thanks to a Government funding competition announced on 23 November.

This is just one of the 17 projects – six of which are focused on accessibility – being announced as part of the ‘2023 First of a Kind’ competition.

Run in conjunction with Innovate UK, other accessibility projects set to share the £5.3 million of funding offered by the Government include:

Strategically placed QR codes around stations which allow train managers to directly input important information on platform changes and service alterations as well as acting as a database for accessible information, ensuring passengers have all the information they need.
An online journey planner providing up-to-date information on key facilities such as where accessible toilets are in stations and trains throughout their journey and whether they’re open and in use, giving passengers more confidence when planning journeys.
Installing kiosk systems on platforms – similar to pressing a button on a bus to let the driver know to stop – in rural areas where passengers currently have to physically flag down trains which can cause difficulties for those with mobility needs.

This is the seventh round of First of a Kind funding, which aims to develop new and innovative technology to drive efficiency, modernise our current infrastructure, and make using our railways a better experience for passengers. The funding will support the projects through their development phases involving real trials on the railways in the coming months and giving them a better chance of being used across the network long term.

Rail Minister Huw Merriman boarding cab at Finsbury Park.

Rail Minister Huw Merriman (pictured below) said: “We’re spending more than £5 million on modernising train journeys, improving the experience for some of the most vulnerable passengers and using cutting edge technology to do so.
“The projects announced today have the potential to make a huge difference to passengers, whether that’s being able to read important announcements or locate accessible facilities. I’m proud of the support we’ve been able to show through this competition to drive towards a more innovative, inclusive and better value for money rail network.”

Other winning projects this year include a sensor to detect when there’s leaves on the line – a problem which causes delays across the network, DreamSuite, a new design for UK Sleeper Services, and new technology that will allow train timetables to rapidly update during extreme weather events so people are kept up to date.

Over the past six years, more than £50 million of funding has been awarded to 150 projects as part of the competition, helping a number of innovative technologies reach the market including, ‘Seat Frog’, which allows passengers to swap train tickets without having to purchase a new one, a train-mounted camera able to identify and address lineside maintenance issues, and Transreport’s technology enabling passengers with disabilities to request assistance more easily.

Anthony Smith, chief executive of independent watchdog Transport Focus, said: “This new investment in accessibility improvements is a welcome move to help rail passengers with disabilities travel freely and with greater confidence.
“It is important that people with disabilities have full access to trains and station facilities. Improving information and new innovative solutions will help staff give all passengers the support they need.”

Mike Biddle, executive director for net zero at Innovate UK, added: “The innovations receiving support through this competition are set to foster a more accessible, inclusive railway system within the UK and to develop demonstrators that offer innovations in customer experience, reliable and maintainable assets and optimised train operations.

“The objective is to endorse a wider array of innovations that focus on enhancing railway accessibility for all passengers, ensuring a more equitable travel experience while creating easy to maintain assets and optimising train operations.”
As part of the Network North plan, the Government has set aside a further £350 million to improve accessibility at up to 100 stations, meaning stations will be able to benefit from refitted lifts, tactile surfaces, ramps and footbridges, new ticket gates, and accessible waiting rooms and toilets.

Mobile rail charging facility to be demonstrated at Long Marston

New technology developed by Siemens Mobility that makes battery charging and 25kV power supply possible in areas of the UK railway where overhead line equipment is not currently available is to be installed at Porterbrook’s Long Marston Rail Innovation Centre.

Siemens Mobility’s Rail Charging Converter (RCC) has been supported by Department for Transport through Innovate UK’s First of a Kind programme. It is a mobile rail charging facility that can go anywhere and boost weak electricity networks to deliver the 25kV supply needed for battery traction.

Porterbrook’s Long Marston Rail Innovation Centre in Warwickshire comprises 20km of track for railway testing, engineering, and storage.

As part of the agreement, Siemens Mobility and Porterbrook will contribute to the funding of the RCC demonstrator, which will play a key part in the comprehensive track and power upgrades being undertaken at the site to enhance its long-term testing capabilities.

Long Marston aerial shot. Image credit: Siemens Mobility UK

Rob Morris, joint CEO at Siemens Mobility said: “This is a great opportunity for the UK rail network. We all know rail is the greenest form of transport. Our Rail Charging Converter, delivered here in the UK, can help transform journeys for passengers by supporting trains to use clean power in the form of battery or electric.”

Ben Ackroyd, chief operating officer at Porterbrook said: “Long Marston Rail Innovation Centre is the perfect site for Siemens Mobility to pilot and develop this innovative technology, which will provide a permanent traction power solution to the site. We’re delighted to support Siemens Mobility with this project, which can help the UK railway to extend cleaner battery EMU operation across the network.”

The team will install a novel charging solution which was designed to enable charging of trains with batteries, fed from existing standard local power supply cables.

The modular and containerised system uses power electronics to provide a fully compliant, standard connection between modern three wire electricity grid and the single wire railway.

The converter essentially reduces the electrification infrastructure needed by being able to plug into existing power cables and deliver the ideal power supply for trains.

Compatible with all overhead line equipment powered trains, the small, low-cost design enables the removal of diesel passenger train operation on routes without continuous electrification.

AI and the rail industry of tomorrow

Matt Atkins

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21st December 2023

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RailStaff takes a look at the use of AI in rail and considers its wider implications for the industry.

You’ll hardly have missed the fact that Artificial Intelligence (AI) has been headline news for some time. The technology which once seemed a dream (or nightmare) is developing at a pace, and regulators are racing to catch up. For years, AI seemed just beyond the horizon, but it’s no longer a buzzword in tech circles. It’s a game-changer that will revolutionize operations, enhance safety, and improve customer experiences. Here we examine it’s uses and potential pitfalls.

Maintenance and monitoring

AI-powered predictive maintenance is currently helping to prevent breakdowns and costly delays by analysing vast amounts of data from sensors and cameras across the rail network. By identifying patterns and anomalies, AI algorithms can predict when maintenance is needed, allowing Network Rail, the UK’s infrastructure owner, to proactively address potential issues before they escalate.

It is also playing a crucial role in monitoring the condition of railway tracks and structures. Image recognition software can analyse high-resolution footage to detect defects, wear and tear, and potential hazards. This data can then be fed into AI models to assess the severity of the issues and recommend corrective actions.

In July this year, Network Rail announced it was trialling AI and video technology on the Wessex Route, to make the railway safer, cleaner and greener. AI and Automated Intelligent Video Review (AIVR), a system developed by tech company One Big Circle, was employed to help find and remove forgotten scrap left on the side of the railway.

AIVR is a phone-sized device mounted to the front of the train which takes high-definition footage from across the network. This footage is then analysed by AI which looks for scrap rail, sleepers, and bags of ballast, and maps their locations using the global positioning system (GPS).

The technology makes it much easier for maintenance teams to plan how and when to safely remove the items and either re-use or recycle them.

Wayne Cherry, senior innovations engineer at Network Rail, explained: “While AIVR is already in use across other parts of Network Rail, this will be the first time this technology has been used in this way with AI and could be a real game-changer.

“Not only is scrap on the side of the railway unsightly, but it can also become an obstacle during planned engineering work, block safe walkways or delay our teams accessing part of the railway infrastructure to make repairs during disruption.”

Martyn Shaftoe, workforce health, safety and environment adviser for the Wessex route and the lead for this project, added: “Unfortunately, over recent years, the railway has become somewhat of a dumping ground for discarded railway sleepers, scrap rail, redundant ballast bags and many other assets. The challenge we face is there is no definitive list of where these materials or assets are.

“This new technology allows us now to accurately locate scrap material without the need for anyone to walk along the railway, helping keep our staff safe. Martyn called it “a huge safety improvement opportunity.

“To be able to help the industry potentially save money by reusing or recycling this treasure-trove of scrap materials is a brilliant prospect and we look forward to hopefully rolling it out more widely across the business.”

Safety

A further use of AI is in reducing risk for staff and passengers across the network. AI is in use to analyse real-time data and detect and respond to potential hazards. For instance, AI can monitor train movements and identify anomalies, such as sudden braking or derailments, prompting immediate action to ensure the safety of passengers and crew.

As an example, the Rail Safety and Standards Board (RSSB) announced in January 2023 that it was collaborating with the University of Sheffield to develop a tool using AI to predict low adhesion conditions.

With low adhesion costing the rail sector around £350 million each year and being a causative factor of accidents such as at Salisbury in 2021, it has been the subject of much research in recent years. The RSSB/University of Sheffield initiative explored how a deeper understanding of local conditions can be used to tackle the challenge of ‘leaves on the line’.

Wheel and rail adhesion is substantially affected by conditions including temperature, humidity, and the presence of contaminants such as oil and grease, or leaf layers. The RSSB’s goal is to “combine local data, including high-resolution video, to deliver more accurate predictions about friction at the wheel-rail interface, and potentially longer-range predictions.”

Greater knowledge of local conditions could be used to plan more efficient and effective railhead cleaning schedules, or used by route controllers to support operational decision making. The information gathered could also be used to deliver insights into train braking and performance models.

In the same vein, Danish firm PantoInspect has developed an automated, real-time pantograph monitoring device to record sensor data and images of overhead wires. The fully automated system uses a combination of AI, algorithms, and 3D laser triangulation to offer accurate and reliable detection of damaged pantographs.

The system operates 24 hours a day, regardless of the weather conditions, producing live images and 3D scans for trains running up to 350 kmph. Operators are instantly notified when a damaged pantograph is detected and trains are automatically inspected with no impact on daily operation.

Customer experience

Passenger information and communication is another beneficiary of AI technology. Chatbots are now able to handle customer inquiries, provide real-time train updates, and assist with ticket purchases and travel arrangements. This means passengers can receive timely and accurate information about their journeys, and staff are freed up to focus on more complex tasks.

In October, train operator Northern announced it had partnered with software development firm Audacia to launch a new AI-powered chatbot on WhatsApp. The chatbot uses natural language processing to provide Northern’s customers with quick access to live train times, delays, cancellations, and more to improve the passenger experience.

The chatbot was built using Microsoft software which enabled advanced conversational capabilities and it can understand context and respond accurately to customer queries in real-time. Over 22,000 sound clips were used to train the machine learning model which powers it.

AI is also simplifying ticketing and fare collection processes, making it more convenient for passengers to purchase and validate their tickets. AI-powered self-service kiosks and mobile apps can handle ticket purchases, fare calculations, and contactless payments, speeding up the boarding process and reducing queues.

Challenges and shortcomings

But herein lies one of the problems of AI, and just one of the reasons that regulation and clearer thinking is needed. When automating roles that humans have traditionally filled, the spectre of job cuts raises its head. It was only in late-October that a Department of Transport (DfT) plan to close hundreds of ticket offices across the country was scrapped.

Although the proposals, which would have made great use of AI-powered solutions, were made by the train operators managing the station offices, they were widely understood to have been driven by a government eager to cut costs.
The DfT’s back-tracking resulted from a huge public backlash, which saw 750,000 responses in a public consultation, 99% of which were objections, according to passenger watchdogs.

Concerns over accessibility were a key driver of the climbdown, with campaigners for disabled people calling the plans “absurd”.

Disable peopled “take a lot of comfort and reassurance from knowing that there is a ticket office and that is where they can go to ask questions, to get help when inevitably things go wrong on their journey,” said Louise Rubin, the head of policy and campaigns at Scope, when she spoke at the Government’s Transport Committee.

Mick Lynch, the general secretary of the RMT, said the U-turn was a “resounding victory” for staff, and called for “a different route for the rail network that guarantees the future of our ticket offices and station staff jobs, to deliver a safe, secure and accessible service”.

AI brings so many benefits, but we humans will always play a critical role in the industry. There are many examples of instances where human expertise, emotional reasoning, and creative flair outstrip our technological counterparts.
In decision making, for example, while AI systems analyse huge amounts of data very quickly they are less able to account for unique situations, which as we all know, are part and parcel of daily life on the rails.

Although is a useful tool for optimising and automating processes, it still does not possess the human ability to think laterally and come up with novel solutions. It is unlikely that the problem-solving minds of our rail engineers will be replaced any time soon, for example.

Into the future

Although the march of AI has been ongoing for some years now, its integration into the rail industry is still only in its early stages. However, it has already made a major impact and has huge potential to completely revolutionise the way we do things. In the coming years, we can expect to see AI applied in an increasingly innovative manner, creating a more efficient and customer-centric network.

That said, the need for regulation of AI in the rail industry, indeed all industries, is reaching a critical point. The technology’s implications for job security, as well as safety and accountability, are vast.

The horror stories of a future in which humanity is wiped out by rogue software certainly grab the headlines, but the reality is that the AI revolution will impact us in much more subtle, though no less transformative, ways.
As the industry embraces AI, it must consider the need for careful planning in its pursuit of innovation.

Image credit: Network Rail / Northern / iStockphoto.com

A record year for RAIB reports?

RailUK-admin

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21st December 2023

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Colin Wheeler

Colin Wheeler gives us a roundup of the latest safety reports from the Rail Accident Investigation Board (RAIB).

Calendar year 2023 looks like being a bumper year for RAIB reports. Report number 12/2023 was issued on 24 October. It is a comprehensive report of an accident that occurred two years ago on 31 October 2021. The thorough nature of the report is outstanding, and its findings and recommendations are significant.

The accident was a collision between two passenger trains at Salisbury Tunnel Junction. On that day, the 17:20 South Western passenger service from London Waterloo to Honiton passed a red signal and collided with the side of the 17:08 Portsmouth Harbour to Bristol Temple Meads passenger train. The Honiton train was travelling at 52mph and the Bristol Temple Meads train at 20mph. Their collision at Salisbury Tunnel Junction came to a halt in Fisherton Tunnel. A railway staff member and thirteen passengers needed hospital treatment.

The investigation found that rail/wheel adhesion was very low in the area that day due to leaf fall, among other things, and the train driver did not apply brakes sufficiently early on the train’s approach to the protecting signal. The impact between the two trains caused the front two carriages of the Honiton train and the rear two carriages of the Bristol train to derail. Both trains ran on together before coming to rest in Fisherton Tunnel. The investigation also found that just a minute earlier there was the potential for the Honiton train to have been involved in a head-on collision with a train travelling in the opposite direction.

The report also says a probable underlying factor was that Network Rail’s Wessex Route, “Did not effectively manage the risks of low adhesion associated with the leaf fall season.” Following a review of practices, training, and briefings, Network Rail and South Western Trains have jointly updated their annual autumn leaf fall arrangements.

Also, the Rail Safety and Standards (RSSB) has revised its standard providing guidance to the industry on managing low adhesion. The Office of Rail and Road (ORR) issued an improvement notice in December 2021 requiring Wessex Route to improve its vegetation management.

In total, the RAIB’s report makes 10 recommendations. Two years is a long time to wait for the report, but clearly many players in the industry have been directly involved and the 10 recommendations will surely be of benefit to everyone.

Freight train derailment at Petteril Bridge Junction

It has been announced that the European Commission has made three new proposals for improving rail freight which aim to increase rail freight by 50% by 2030 and double it by 2050. Europe is taking the view that a switch to rail is better for the environment, will assist in their initiatives to reduce carbon emissions, and arguably this should reduce the costs and the risks arising from rail freight accidents and incidents. But will the objectives be achieved? It is better for the environment, but RAIB reports have all too often identified wagon maintenance and defects as the root cause of derailments.

On 19 October 2022, at 19:53, five tank wagons in a freight train that was conveying cement powder from Clitheroe, Lancashire, to Mossend, near Glasgow, derailed near Petteril Bridge Junction in Carlisle. The freight train derailed due to the wheels of the ninth wagon having stopped rotating. RAIB report 10/2023 says that the wheels may have stopped turning up to 55 miles before the derailment, but makes no reference to track damage.

The sliding wheels resulted in damage to the wheel treads resulting in derailment. This was probably the cause of the trains failure to negotiate a set of points located just before Petteril Bridge Junction.

Five wagons derailed and two fell off the side of the bridge which carries the railway over the River Petteril. The ninth wagon fell from the bridge, landed upside down and ruptured in the river!

The reports says that the wheel slide “was probably the result of a normal brake application”. Non-rotating wheels were not identified by signallers on the route or the train driver or any engineering system. RAIB report’s first recommendation is “For the industry to work to understand the risks to freight trains in low adhesion conditions.”

Two further recommendations call for a Rule Book review of requirements for stopping and examining trains and for “drivers looking back along their trains.” A learning point is for signallers to be reminded of “the circumstances in which they should stop trains for examination.”

Wires crossed at South Wingfield

On October 23, RAIB report 11/2023 was published following an incident at South Wingfield which involved a train travelling between Derby and Chesterfield. The incident occurred at 07:02 on 26 October 2022. The train, which was travelling at 100mph, unexpectedly encountered a signal displaying a red signal and was unable to stop. It passed the signal by about 750 metres and the driver called the signaller right away. Seventeen minutes later, the following train approached the signal which was by then showing a caution yellow aspect. After passing that signal the second train stopped about 75 metres behind the first, with both trains in the same signalling section. Having obtained the signallers permission, both continued their journeys.

RAIB’s report says that the incorrect signalling aspects were due to red and yellow aspect wires being crossed in a nearby equipment cabinet. The cables had been disconnected and then reconnected during engineering work the previous night. This had not been identified when the signal was tested after work was done. The report says that “testing was affected by a combination of time pressure, tester workload, and possibly by unfamiliarity with the configuration of the signalling equipment.”

The report adds that “Network Rail had taken steps to assure signal maintenance testing was carried out by its own staff but had not yet included testers employed by contractors.” It says that “no one was carrying out any signalling related assurance activities when this sort of work was taking place.”

RAIB noted that the action of signallers at the East Midlands Control Centre reduced the potential for a collision.
Four issues with testing work were observed by RAIB. These included test records, tester licensing, drawing deficiencies, and the omission of tests the previous night. The report also observes that whilst initial checks were carried out for both drivers, only one received post-incident welfare checks. Five recommendations are made. One calls for the enhancement of effective communicating, safe decision making and behaviours when working under time pressure; another addresses better management of lead testers workloads. The fourth is for Network Rail to ensure contractors maintenance testing is of the required standard and the fifth requires them “to provide testers with a means of recording the test steps when a signal’s aspects are tested.”

Additionally, six learning points are listed. They are: the importance of signalling testers following process; ensuring managers and supervisors do not exert pressure even when work is overrunning; the third and fourth stress the importance of communication between drivers and signallers; fifth is a reminder about signalling equipment including track circuits being tested; the sixth is a reminder to follow up post incident checks with all drivers involved in a signalling irregularity.

Another signal passed at danger

On 22 August this year a signal was passed at danger at Stafford Trent Valley No 1 Junction. At 16:42 a Freightliner locomotive on a test run between Nuneaton and Crewe passed a signal at danger (red) on the approach to the junction. It ran through the points and came to a stand at the junction where its position conflicted with the route set for another train. The locomotive did not derail, no-one was injured but damage was caused to the points. Another RAIB investigation is underway.

Loughborough Central Station accident

At 11:50 on Saturday 14 January 2023, a passenger alighting from a train at Great Central Railway’s Loughborough Central station fell onto a platform ramp and was seriously injured. The partially sighted man was unable to negotiate the step down onto the platform ramp. The platform was a mere two metres longer than the minimum distance needed to accommodate all the train doors. On that day “the train’s brakes were not performing in a consistent, predictable manner.” Measures implemented “had not controlled the risk of passengers using doors which were not adjacent to usable platforms.” The report also states that the Great Central Railway did not have effective processes for learning lessons from operational experience or any to support the identification, management, and monitoring of risk.

The report makes three recommendations. First, Great Central Railway is to assess and control risk, learn from previous events, and ensure the needs of disabled passengers are considered. The second recommendation relates to auditing and assurance of risk management activities. The third is for the Heritage Railway Association, recommending “the provision of guidance on managing risks around the passenger / train interface at heritage railway stations.”

Member of staff struck by train in Bristol Depot

On 26 September, at St Philips Depot Bristol, a member of staff was struck by a train. The individual was responsible for shunting trains and was struck by one which had just left the main shed. The individual sustained serious injuries to the lower body, minor injuries to the upper body, and head injuries.

The RAIB investigation will look at the sequence of events, the actions of those involved, processes for train movements, training and competences of staff, depot train movement management, and underlying management factors.

Flying Scotsman collision

RAIB is also investigating the Strathspey Railway accident which occurred on 29 September at Aviemore station. Around 18:05 the Flying Scotsman steam locomotive collided with a set of passengers coaches at 7mph. Injuries were sustained by passengers and Strathspey staff but only one passenger and one staff member needed hospital treatment. There was no derailment but vehicles were damaged. RAIB’s investigation will include the management of staff involved, policies and procedures, injuries, damage caused, and underlying management factors.

Image credit: RAIB

Structures examination update: progress made

RailUK-admin

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21st December 2023

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Structures examination update: progress made

Colin Wheeler

In the last edition of RailStaff I expressed disappointment at the lack of reportable progress following the exchange of correspondence on this issue of structures examinations between the chief executives of the Office of Rail and Road (ORR) and Network Rail. I am pleased that progress has now been confirmed.

Network Rail has advised that the agreed standard calls for six-yearly detailed examinations and an annual visual check for developing problems. I understand the process is for the examiner’s report to be submitted to Network Rail and for their engineer to review the report and make recommendations, which are then reviewed by an examining engineer.

Overdue examinations to be reduced

Network Rail kindly supplied me with more details. The process of examination and inspection is carried out in two parts. An examiner visits the site and inspects to evaluate the condition of the structure; a bridge, retaining wall, culvert, tunnel, or tunnel shafts etc. Examiners are typically looking to see where there has been deterioration and to form an opinion about defects which may lead to repairs being needed.

Each report is then reviewed by an asset engineer who decides about repair or renewal and when work needs to be done. Doubtless, budget restrictions will result in a need to prioritise the urgency of repairs, and this will influence what work is deferred to a later date. This will always be the case.

Substantial recovery in 2024/25

Network Rail has fallen well behind with these inspections, raising the concerns of the ORR. The degree to which it has fallen behind varies between the Network Rail regions. I have been advised that overdue examinations have been reduced from 11% to just 3%. Sounds good, but there are approximately 30,000 bridge structures to examine, plus many other structures, so the quoted percentages equate to 3,300 overdue bridge examinations being reduced to 900. Add in tunnel shafts and other structures and there remains a significant number of overdue examinations.

By the end of the 2024/25 fiscal year Network Rail plans to achieve “a substantial backlog recovery in both detailed and visual examinations”. They aim to be compliant by the second year of Control Period 7. Presumably, many structures will need additional inspections to confirm their ability to wait for deferred repairs.

More examiners and engineers

Varde Bullers bridge structural repairs.

I asked if more trained examiners and engineers were needed. I was advised that the Network Rail regions are looking to employ more examiners to deal with the backlog. In 2021/2022 the regions introduced “new delivery arrangements”. They are “focussing on growing the size of their teams to be better able to handle examinations”. Many regions decided back in 2021/22 to increase the number of suppliers of examination services and this will contribute to the reduction of the backlog.

Regions including the North West, Central, and Eastern need to manage a larger number of examinations which are delivered “in house”. Training academies for examiners have been established and these regions are “developing a pipeline of individuals who are trained and competent”. Overall, there is an ongoing increase in examiners.

Professional engineering competences

Experiences with the imposition of speed and axle weight restrictions (but only rarely line closures) led me to ask who within the Network Rail organisation has these responsibilities.

I was told that accountability for this decision making (and hence liability) lies with “the structures management team”. Also, to be used as is necessary, there are standard procedures set out in detail in Network Rail’s standard for Buildings and Civils Infrastructure which includes a specific subsection titled ‘Competence Management for Structures’. Where external suppliers of professionally competent people are used, their employers are required to ensure they have valid professional indemnity competence insurance.

Image credit: Network Rail

RailStaff Insights: Jo Kaye, CEO, Railway Benefit Fund

Matt Atkins

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21st December 2023

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RailStaff Insights: Jo Kaye, CEO, Railway Benefit Fund

Jo Kaye was appointed CEO of Railway Benefit Fund (RBF) in September this year after a lengthy career in rail leadership. RailStaff caught up with Jo to discuss how she came to lead RBF, and the challenges of the current economic climate.

Hi Jo, thanks for joining us. Would you mind giving us a brief overview of your career to date and your journey to becoming CEO of RBF?

Before joining RBF, I worked for nearly 25 years with Network Rail and its predecessor organisations, where I worked in all kinds of roles but mainly frontline operational management. In the early days I worked predominantly in East Anglia and then came up to the North West where I was involved in the West Coast route modernisation project and looked after the region that is now Northwestern Central.

My most recent role at Network Rail was in strategy – strategic planning for the future and timetable planning. I left Network Rail in 2019 and worked in some non-exec and voluntary roles. When I saw the opportunity at RBF, it seemed like a perfect fit for me – a fantastic charity in the industry that I love.

You’ve worked with charitable organisations before – could you give us some background on that?

I’m currently a trustee with an educational charity – a multi-Academy trust, I’m a volunteer first aider with St. John Ambulance, and, during the pandemic, I was a volunteer vaccinator. All of that has given me different understanding of the relationship between the voluntary sector and bodies like the NHS. These opportunities have broadened my knowledge outside of the railway industry, and given me an understanding of other important public services including education and health.

As CEO of RBF, what challenges are you currently seeing among railway staff?

We’ve seen a huge increase in demand for our services over the last few years. Most our services are around financial support, whether that’s direct financial support via grants to people in need, or providing advice and guidance to people about how to manage their financial issues and prevent them falling into crisis.

There are many reasons behind this uptick in demand. Fuel and food prices have rocketed over the past couple of years, and this cost-of-living crisis is impacting rail industry employees. Many people in the general public believe that rail industry roles are very well paid and that employees are buffered from rising costs, but that is not the reality of the situation.

Every day, our services deal with people who are in financial distress through no fault of their own. That’s despite having a full-time job in the rail industry. Five or so years ago, much of our support went to retired members of the railway, but we’re now supporting more current rail workers than ever.

I’d like the whole of the industry to think about that, because we’re not just here to support those who that worked for us in the past. You can be working full-time but still find yourself in difficulty.

The winter months are always a tough time for those facing financial difficulties. How is RBF helping during this period?

In terms of our Christmas initiatives, first we’re fundraising through our online Christmas shop, and we’d love everybody to go and have look at that. We have Christmas cards and essentials such as wrapping paper and gift cards on sale, as well as tickets to our Carol Concert on 18 December. But it isn’t just about buying things – there’s also the opportunity to directly help members of the railway family. For example, every Christmas we send gift vouchers to the children of families who we’ve helped during the year, and you can contribute towards one of these vouchers online. This will directly help a family at Christmas and would make a good alternative to spending money on an office Secret Santa gift. It’ll certainly be remembered more than a silly hat, or whatever else you can buy for a fiver.

As well as financial hardship, the other thing that comes into focus at Christmas is loneliness. One of the services we’ve recently started is ‘Check in and Chat’, which is a befriending service for people who’ve worked in the rail industry. We talk a lot about the railway being a family and I absolutely believe that’s true. Sometimes, when people leave the industry, they can really lose that sense of family and loneliness can become a big problem.

Check up and Chat matches up volunteers with people who would benefit from regular contact and encourages them to arrange regular phone calls between themselves. In the winter months, when it gets dark outside early and the weather can be bad, retired people sometimes find that lots of their usual activities become more difficult. Check up and Chat gives them a chance to talk to someone from the rail family, and a lot of our volunteers have reflected on what fantastic conversations they’ve had.

This service is so important for us as it shows that we’re more than just a provider of financial support. Loneliness is a huge problem and it’s a real shame that people should feel forgotten about, particularly at this time of year.

Regarding the subject of loneliness, how does RBF become aware of people who are dealing with this problem?

Sometimes it becomes apparent when people contact us for financial support, but we also do a great deal of research on the subject. We run social events for the retired community and a lot of the feedback we get is that people really enjoy themselves because it gets them out of the house and gives the opportunity to meet up with likeminded people. The issue of loneliness comes up time and time again and that prompted us to really to think about how we can help. Check up and Chat is having a real positive impact and its something that our volunteers can do from anywhere in the country without having to give up a huge amount of time. It’s certainly providing a real benefit to those who are feeling a bit forgotten.

It seems unlikely that the UK’s economic situation will significantly improve any time soon. With that in mind, what sort of problems do you expect to see in the coming months?

We are expecting demand for our services to remain high. There doesn’t seem to be any light at the end of the tunnel in terms of the economic situation and, as we all know, while some people are able manage for a while in difficult circumstances, eventually their resources can run out. We could see demand for financial support increase and we are planning for that. That’s also one reason why we’re continuing to have as many conversations as we can with industry, driving home the importance of supporting us.

The only money that we receive to help others is raised through fundraising of one sort or another, be that corporate partnerships or individual donations, and we need to continue to encourage as many people as possible in the industry support us. Ultimately, the money that we receive goes straight back out to support members of the railway family, and that’s so important for people to recognise.

Our broader message is really one of encouraging people to think about whether or not they could support us on a regular basis. Having an increased regular income through, for example, individual giving would be hugely beneficial to us and enable us to plan our services for the longer term. There are lots of ways of doing that and it doesn’t have to be anything more than a couple of pounds a month. That money is going to be spent on other people within the rail industry and it will not go anywhere else.

Finally, what advice can you give to somebody who is facing financial difficulties at the moment?

I’d say two things. First, don’t put your head in the sand. Quite a few of the cases that we see involve problems that have been going on for some time. One thing I know is that these problems will not go away by being ignored. Second, pick up the phone. There are lots of organisations you can contact, including Citizens Advice, but you must make the decision to get in touch. The sooner you do that, the easier it will be to manage the problems that are on the decks. Take action as soon as the problem arises. Please don’t ignore it.

Visit the RBF’s online Christmas store at: www.charitycardshop.com/RBF

For further information on Check Up and Chat visit: www.railwaybenefitfund.org.uk/volunteer/check-in-and-chat-volunteer/

To contact RBF, email [email protected] or telephone 0345 241 2885

Image credit: YRP

Rethinking New Year’s resolutions: Embracing empathy for mental wellbeing

RailUK-admin

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21st December 2023

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Rethinking New Year’s resolutions: Embracing empathy for mental wellbeing

Railway Mission’s Liam Johnstone ponders whether this yearly tradition is helpful or harmful, and considers an alternative.

As the clock strikes midnight on New Year’s Eve, a wave of optimism sweeps across countless individuals worldwide. The air is filled with aspirations for change, self-improvement, and a fervent commitment to New Year’s resolutions. Yet, beneath the surface of this enthusiasm lies a pervasive issue – one that often goes unnoticed until the resolutions start crumbling: the toll these resolutions take on our mental health.

The tradition of setting resolutions stems from a desire for personal growth, whether it’s adopting healthier habits, pursuing ambitious goals, or shedding unwanted weight. However, the manner in which we approach these resolutions can inadvertently become a breeding ground for self-doubt, stress, and anxiety when the envisioned changes don’t materialise as expected.

The typical January scenario plays out predictably: gyms overflow with eager new members, self-help books fly off the shelves, and promises of a ‘new me’ echo through conversations. But as the initial excitement wanes and the reality of maintaining these resolutions sinks in, many find themselves grappling with a sense of failure and disappointment, their mental well-being taking a hit in the process.

This phenomenon is not a testament to individual shortcomings but rather a reflection of the inherent difficulty in altering long-standing behaviours and lifestyles. The pressure to adhere rigidly to resolutions sets an unrealistic standard, often leading to a cycle of negative self-perception when they inevitably falter.

Another way

However, amidst this yearly ritual of self-imposed expectations, an alternative perspective emerges – one that shifts the focus away from self-centric resolutions towards the powerful act of serving others.

Consider for a moment the transformative impact of redirecting our resolutions towards acts of kindness, empathy, and altruism. Instead of solely fixating on personal milestones, what if our resolutions revolved around making a positive difference in the lives of others?

Research and anecdotal evidence alike affirm that committing to actions benefiting others holds significant benefits for our mental health. Acts of kindness trigger the release of oxytocin, the ‘feel-good’ hormone, promoting feelings of happiness, and fulfilment, and reducing stress levels. Moreover, the sense of purpose derived from helping others fosters a healthier perspective on life and one’s own challenges.

The beauty of resolutions geared towards others lies in their inherent achievability. Unlike weight loss or strict lifestyle changes, the impact of altruistic resolutions isn’t measured by a number on a scale or a checklist of habits. Whether it’s volunteering, fostering meaningful connections, or supporting a charitable cause, these resolutions offer a sense of fulfilment and accomplishment irrespective of the outcome, simply by the act of engaging in them.

Additionally, these resolutions cultivate a sense of community and interconnectedness. They encourage empathy, understanding, and compassion—qualities that not only benefit those on the receiving end but also contribute significantly to our own mental and emotional wellbeing.

Imagine a New Year’s resolution to dedicate a few hours each week to mentoring a child, volunteering at a local shelter, or participating in initiatives that promote environmental sustainability. These commitments not only contribute positively to society but also provide a sense of purpose and fulfilment that transcends the fleeting nature of self-oriented goals.

Moreover, embracing resolutions centred on others creates a ripple effect. Acts of kindness have a way of inspiring others, fostering a collective spirit of goodwill and empathy, thereby creating a more compassionate and supportive community as a whole.

Positive impact

As we embark on a new year, let us reframe the narrative surrounding resolutions. Instead of burdening ourselves with the weight of unrealistic expectations, let us embrace the transformative power of empathy and kindness. By committing to actions that uplift others, we not only enhance our mental wellbeing but also contribute to a world that thrives on compassion and understanding. After all, the most meaningful resolutions aren’t just about changing ourselves but about positively impacting the world around us.

Image credit: Railway Mission / iStockphoto.com

Young Rail Professionals: Exciting developments

RailUK-admin

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21st December 2023

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Young Rail Professionals: Exciting developments

Bonnie Price, Chair, YRP

In an exciting development for the railway industry and, by extension, us young rail professionals, Network Rail has issued a call to arms for firms vying to secure the upcoming Reactive and Minor Works (RMW) framework renewal in the Wales & Western railway region.

The highly anticipated framework, valued at an impressive £750 million, will encompass both reactive and emergency works to Building and Civils assets. It is set to launch on 1 April 2025, presenting a host of opportunities for young professionals aiming to make their mark in the sector.

The framework, which promises to be a game-changer for the region’s railway infrastructure, will span an initial five-year period, with the potential for a three-year extension. Divided into four lots, each with its own financial allocation, the framework is designed to facilitate efficient project management and ensure maximum impact. The breakdown of the lots is as follows:

The procurement process for this prestigious opportunity is well underway, with applications set to open from 15 of January to 19 of February 2024. Aspiring firms are encouraged to prepare their submissions diligently, highlighting their expertise and track record in delivering successful projects within the railway industry.

While this tender race undoubtedly carries tremendous significance for the railway industry as a whole, its impact on the careers of young professionals cannot be understated. Aspiring engineers, project managers, and construction experts can look forward to gaining invaluable experience and contributing to the development and maintenance of vital railway infrastructure. The framework’s long-term nature and potential for extension provide a sense of stability and longevity rarely seen in the industry. This offers young professionals a unique chance to establish themselves and build sustainable careers, while also contributing to the advancement of the Wales & Western railway region.

The railway industry has always been an attractive field for young talent, and the upcoming £750 million framework renewal is set to further enhance its appeal.

YRP Annual Dinner

Since its launch in 2010, YRP has consistently impressed with its annual Black-Tie Dinner, a celebration of the achievements of young talent in the rail industry. As we prepare for another unforgettable event, industry leaders eagerly anticipate an evening of networking, camaraderie, and celebration.

This grand celebration not only honours rising stars but also facilitates connections, partnerships, and idea exchanges among professionals and industry leaders.

Don’t miss this opportunity to network and make an impact. Secure your table or ticket by contacting [email protected]. Availability is limited, so act quickly to reserve your spot (Note: there is an early bird discount on tables of 10 until 31 December).

We are thrilled to announce that CPC Project Services proudly sponsors YRP’s Annual Dinner for 2024.

Steve Mole, CPC managing partner said: “As an industry veteran with nearly 30 years of experience, we at CPC recognise the immense potential of the next generation of professionals who are shaping the future of rail. The dawn of this generational talent promises to be an exhilarating time for the industry, particularly in the vibrant East London, where this year’s dinner will take place.

“Join us as we raise our glasses to the exceptional achievements, unwavering commitment, and boundless passion of these emerging stars. The YRP Annual Dinner is not just an event; it is an opportunity to immerse yourself in the energy and excitement of a thriving industry while forging connections that last a lifetime. Secure your place today and get ready to be part of an unforgettable evening that will leave you inspired, motivated, and connected.”

New awards

This year, the prestigious event introduces three exciting new awards, joining the esteemed lineup of accolades that celebrate the remarkable contributions and accomplishments of professionals at every stage of their careers.

Taking place at the Troxy (pictured right), a Grade II-listed Art Deco gem located on Commercial Road in London, with a rich history dating back to its inception as England’s largest cinema in 1933, Troxy continues to captivate audiences with its grandeur and timeless appeal. In 2006, it was reborn as the vibrant event space that stands today, honoured with Grade II Listed status in 1991.

YRP has meticulously curated a selection of eight prestigious accolades that highlight excellence and passion within the industry. These are:

Young Rail Personality of the Year 2024 (New for 2024)
Distinguished Service Award (New for 2024)
Young Rail Professional of the Year
Apprentice of the Year
Mentor of the Year
Young Rail Professionals’ Employer of the Year (SME) (New for 2024)
Young Rail Professionals’ Employer of the Year
Young Rail Professionals’ Volunteer of the Year

Acknowledging young professionals and mentors fosters a culture of excellence and continuous improvement. Nominating deserving individuals honours their achievements and inspires others. The Awards showcase the skills, dedication, and passion of young rail professionals.

The nomination process serves as an opportunity to shine a spotlight on those who have gone above and beyond, by sharing their stories and celebrating their accomplishments, we inspire future generations and create a supportive environment where young professionals can thrive.

To submit your nomination, please follow the guidelines below:

The closing date for entries is Monday 8 January 2024.
Nominees do not need to be YRP members.
Each person can only be nominated for one award.
YRP committee members are not eligible for nomination, except for the ‘Young Rail Professional Volunteer of the Year’ award.

Nominate now

When submitting your nomination, please provide a concise and compelling overview of your nominee’s achievements, aligning them with the award criteria. To ensure fairness and efficiency, please limit your submission to a maximum of 400 words. By participating in the nomination process, you contribute to the celebration of exceptional talent, dedication, and innovation within the rail industry. Moreover, you provide deserving individuals with the recognition they truly deserve.

The icing on the cake for the winners of the Young Rail Professional Awards 2024 is a prestigious trophy that serves as an enduring symbol of their remarkable accomplishments. Together, let’s celebrate excellence and inspire future generations to reach for the stars.

For more information on the nomination process or to submit a nomination, please visit www.youngrailpro.com/page/yrp-awards-nomination.

RailStaff Awards 2023 honours industry superstars

Matt Atkins

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20th December 2023

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RailStaff Awards 2023 honours industry superstars

On Thursday 30 November, the great and good of the Rail Industry gathered at Birmingham’s NEC for the RailStaff Awards 2023.

After another eventful 12 months for Rail, all were there to celebrate the outstanding efforts of the industry’s exemplary employees, who go above and beyond to keep the nation moving.

Following a triumphant return in 2022, the night was an even more spectacular event. Attendees were amazed by the electrifying entertainment on offer and the outstanding quality of the night’s finalists.

From rail managers to customer service assistants, apprentices to training managers, the full breadth and depth of job roles were represented at the Awards. A record-breaking 144,0000 votes were cast to decide who would be in the running for the night’s prizes.

The RailStaff Awards has become more impressive with each passing year, and the night saw a party like no other. The evening’s theme was ‘Effervescence’, a celebration of everything that oozes glitz and glamour, and attendees did not disappoint, dressing to the nines for a night of indulgence. Guests were dazzled by astounding aerial performers, heart-stopping high wire acts, fearless fire dancers, and a captivating grand finale.

Star of TV and Radio Gethin Jones compèred the evening’s events, guiding guests through the night with his easy charm, making the special night all the more memorable. A firm family favourite, Gethin started his career on Wales’ S4C before taking on the iconic role of Blue Peter presenter. Since then, he’s appeared in countless high-profile shows entertaining the nation.

Once every category winner had collected their award, the night got into full swing, with after-dinner entertainment extending the party into the small hours. Throughout the evening, guests were welcome to make a memento of the occasion at the photo booth, sponsored by RailwayPeople.

The evening was another huge success for the RailStaff Awards, which have been running since 2007. Adam O’Connor, managing director of Rail Media, said: “It’s been an absolute pleasure to once again host the rail industry at the RailStaff Awards. It’s the industry event of the year and the feedback we’ve received has been incredible.

“The RailStaff Awards are an event like no other, recognising the people in our industry who regularly go the extra mile. It’s humbling to be able to stage this event and see the impact it has on the industry’s incredible work force. Every winner and highly commended individual deserves applause, so too all the finalists and nominees.

“My thanks go out to our sponsors and supporters, without whom we’d be unable to put on such a fantastic show. Thanks also to our panel of judges and the whole team at Rail Media for their exceptional efforts in staging this wonderful event.”

Thank you
The RailStaff Awards would not be possible without the support of some very special groups. We would like to express our gratitude to all those who recognised their colleagues’ contributions and took the time to nominate. A huge thank you also to our judges, everyone who voted, and all those who attended the ceremony.

The Rail Staff Awards also thanks its sponsors: Amulet Security, Bodyguard Workwear Ltd, Broadhead Global, BTTC, c2c (Trenitalia c2c Ltd), City & Guilds Training, Deploy Recruitment Group, Freightliner, GeoAccess, GTR (Govia Thameslink Railway), Inspire (Structures) Ltd, Keolis, Quattro Group, Rail Delivery Group, RailwayPeople.com, Rail Media, ReadyPower Group, Rhomberg Sersa Rail Group (UK), Samaritans, Telent, Train’d Up Railway Resourcing Ltd, Transport Benevolent Fund (TBF), and TSO.

Event organiser Gemma King said: “Once again we bring another memorable RailStaff Awards to a close. We hope everyone enjoyed a thrilling evening. Congratulations once again to all of tonight’s winners – you’ve more than earned your trophies and your place in RailStaff Awards history.”

The winners of the 2023 RailStaff Awards are:

Apprentice or Newcomer of the Year
Winner: Smital Dhake, Alstom
Highly Commended: Lucy Robinson, Faithful+Gould and Kalen Ruddock, Alstom

Award for Charity
Winner: Mark Fielding-Smith, AtkinsRéalis
Highly Commended: Susan Temple, Scotrail and Alex Garnett-Scherer, Transport for London

Digital Railway (S&T) Person or Team Award
Winner: Scotland’s Railway Communication Teams, Scotland’s Railway
Highly Commended: Rebecca Meechan, Network Rail and Dean Bolton, Transport for Wales

Depot & Freight Staff Award
Winner: GB Railfreight Felixstowe Operations Team, GB Railfreight
Highly Commended: Josh Webster, Freightliner Heavyhaul and David Jenkinson, DB Cargo

Sustainability & Net Zero Person of Team Award
Winner: Green Travel Pledge, Rail Delivery Group
Highly Commended: Shrewsbury Delivery Unit Wales and Borders, Network Rail and Bob Browning, Quattro Plant

Customer Service Award
Winner: Jonathan Louis, Southern Rail
Highly Commended: Wahsim Safiedeen, MTR Elizabeth Line and Gentian Kala, Land Sheriffs

Recruitment & Talent Acquisition Person or Team of the Year
Winner: Erin Gray, Network Rail
Highly Commended: McGinley Support Services Apprenticeship Team, McGinley Support Services and Central Resourcing Team, Siemens Rail Infrastructure

Samaritans Lifesaver Award
Winner: Megan Moore, ScotRail
Highly Commended: George Mitchell and Harry Jordan, Amulet Security / Northern and Fazakerley Station Team Station Retailers, Merseyrail

Rail Manager of the Year
Winner: Rhiannon Price, BTTC
Highly Commended: Bernadette Miamo, South Western Railway and Satty Potiwal, South Western Railway

Safety Person or Team Award
Winner: Bridget Nolan and Jeremy Rogers, Southern Railway / GTR
Highly Commended: Samaritans Rail Team, Samaritans and Station Operations Team, South Western Railway

HR, Diversity & Inclusion Person or Team Award
Winner: Paul McGunnigle-White, Trenitalia c2c
Highly Commended: Lorraine Mhonyera, Network Rail and Hull Trains HR Team, Hull Trains

Station Staff Award
Winner: St Pancras International Station Team, Network Rail High Speed
Highly Commended: Shafizul Hussain, Network Rail and Angela Milton, Greater Anglia

Health & Wellbeing Award
Winner: Railway Mission Chaplain Team, Railway Mission
Highly Commended: Stuart Young, Iain Perry, and Rik Mostert, Govia Thameslink Railway and Sheree Whetren, South Western Railway

Learning, Development & Investing in People Award
Winner: Chris Crawley & The City and Guilds Impact Team, City & Guilds Training (Intertrain)
Highly Commended: James Beckingham, GTR and Alina-Florentina Lighean, AtkinsRéalis

Rail Engineer of the Year
Winner: David Millar, Balfour Beatty VINCI
Highly Commended: Naresh Kumar Kalra, AtkinsRéalis and Janine Bootland, Amey

Lifetime Achievement Award
Winner: Julie Garn, GB Railfreight
Highly Commended: Richard Godwin, Network Rail and Stewart Cumming, CrossCountry

Rail Team of the Year
Winner: Johnstone Station Staff, ScotRail
Highly Commended: Serrano Safeguarding Team working on Operation Beach, Amulet Security and DC Lines Resleepering Alliance, Network Rail

Rail Person of the Year
Winner: Joana Amoh, Carlisle Support Services
Highly Commended: Elliott Waters, Southeastern and Adam Archer, Great Western Railway

Photo’s from the night are available here: https://www.railstaffawards.com/photos.

Follow RailStaff Awards on social here, and get in touch should you have any 2024 sponsorship/promotion inquiries.

Click here to receive the RailStaff Awards Newsletter.

RailStaff Awards inspire industry newcomers

Matt Atkins

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20th December 2023

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RailStaff Awards inspire industry newcomers

Smital Dhake of Alstom has been awarded Apprentice or Newcomer of the Year at the 2023 RailStaff Awards.

Since joining the rail industry in July 2022, Smital has made an enormous impact, quickly establishing collaborative relationships, achieving IRSE competence, and delivering safety-related works in record time.

She has helped to develop team members and create a more inclusive working environment. Smital has been an inspiration to her team since, thanks to her positive attitude, firm grasp of the technical aspects of design, and her willingness to take on challenging tasks.

As well as impressing her colleagues, Smital is an enormous inspiration to young women thinking of pursuing a career in engineering or STEM. She uses her own time to visit schools, promoting careers in engineering and sustainability.

“This award means so much to me,” she said. “It will inspire me to keep up the hard work, and I hope it also inspires others who are new to the industry. I’m truly grateful for everyone who has helped me through my journey. I’ve had wonderful mentors, colleagues, and managers. I’m truly honoured.”

The Apprentice or Newcomer of the Year award was sponsored by City & Guilds Training. City & Guilds is the UK’s leader in skills development and apprenticeship schemes. As a registered charity and Royal Charter Institute, City & Guilds has worked for over 145 years with people, organisations, and economies to help them identify and develop the skills they need to thrive. Andy Moss, chief customer officer at City & Guilds, presented the Award.

“This award embodies the work we do at City & Guilds,” said Andy. “Apprenticeships offer an amazing pathway for learners from all walks of life to gain the skills and knowledge needed to build great careers in the rail sector. Huge congratulations to everyone recognised in this year’s awards!”

Highly commended
Lucy Robinson, Faithful+Gould
Kalen Ruddock, Alstom

Clear communications carry the day

Matt Atkins

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20th December 2023

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Our rail network is kept running safely by many talented teams and individuals who don’t often get the praise they deserve. The Digital Railway Person or Team Award celebrates these behind-the-scenes heroes and highlights their critical work.

This year, Scotland’s Railway Communication Team received the Digital Railway Person or Team Award for their monumental efforts in keeping the public up to date with the latest information during the Autumn’s storms.

The severe weather that hit Scotland between 6-8 October 2023 caused line closures and damage for several days, but ScotRail was met with almost universal praise and support from the public. All those involved at Network Rail Scotland and ScotRail gave a stunning display of how to look after people during disruption.

The outstanding communication teams at Network Rail Scotland and ScotRail went over and above to provide passengers and staff with information, updates, and visuals. Their actions ensured the decisions taken by leaders were fully appreciated, understood, and supported.

“It’s great to win, and it’s nice to know that the work we’re doing is being noticed and recognised, said Ciaran McGilp, senior media relations manager at Network Rail. “Going forward, we’re going to continue the great work we’re doing between ScotRail and Network Rail to keep everyone informed of what’s happening, through whatever channels are available.”

Thales Ground Transportation Systems UK was proud to support this year’s Digital Railway Person or Team Award. Thales GTS provides technology and services to rail infrastructure providers and operators globally and is a leader in providing signalling systems to ensure the safety of passengers and freight operators. Among other solutions in the UK, Thales provides safety systems including Train Protection Warning System (TPWS), the system that operates much of the tube and the DLR, and the national real time train information system that powers the various station and online applications to help passengers plan and keep up-to-date with their journey.

David Taylor, account director Mainline Rail for Thales GTS said on the evening: “I am honoured to be one of the judges and present the award. I’m delighted that Ciaran and Emily got the top prize award and that Rebecca Meecham is highly commended. The Comms team in Scotland do an excellent job in keeping the passengers up-to-date and its clear this is appreciated by the comments from passengers included within the nomination submission. Well done to the Scotland’s Railway Comms team, Network Rail Scotland, and ScotRail for working in harmony to ensure passengers have the right information especially during times of disruption.”

Highly commended:
Rebecca Meechan, Network Rail
Dean Bolton, Transport for Wales

A social media Samaritan

Matt Atkins

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20th December 2023

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The Samaritans Lifesaver Award, recognises workers who have used all their communication skills and training to help protect a life on the rails. Megan Moore from ScotRail took home the prize at this year’s RailStaff Awards.

Megan was awarded for her quick thinking when she spotted a worrying message on social media, from an unknown member of the public. The message was from a man who stated that he wanted to apologise to an unspecified train driver, and hoped they would recover quickly.

Megan engaged with the man via social media and asked if he wanted to talk. At this point, he specifically stated that he intended suicide.

Megan immediately applied training she had received from the Samaritans Managing Suicidal Contacts course. As well as raising the alarm to the main control centre to put a caution on the line, she also spoke directly to the staff at the station. She requested that they conduct a welfare check, and they found the man on the tracks. Thankfully, an incoming train was brought to a stop and the man was taken to a place of safety.

Her actions without doubt saved the man’s life.

“I’m really overwhelmed,” said Megan, speaking at the Awards. “They were so many people up for this award, who were all equally as deserving. I’d like to thank Nick McGuirk for nominating me, and my colleagues at the station who acted on the information I gave them.”

Samaritans is available day or night, for anyone who’s struggling to cope, and who needs someone to listen without judgement or pressure. It works tirelessly to reach more people and make suicide prevention a priority.

Jason Alexandre, Network Rail Training Officer at Samaritans, and presenter of the Award, said:

“Megan absolutely stood out at these Awards. To be able to listen to someone in need over social media, coordinate people to a location, stop a train, save a life, and do it all in a calm, collected manner, demands exceptional skills. We’re so proud to sponsor this award. Thousands of people are saved on our railways each year and the individuals behind this all deserve recognition.”

Highly commended
George Mitchell and Harry Jordan, Amulet Security / Northern
Fazakerley Station Team Station Retailers, Merseyrail

Mark Fielding-Smith rides the route to success

Matt Atkins

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20th December 2023

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Mark Fielding-Smith rides the route to success

Mark Fielding-Smith of AtkinsRéalis is a force of nature when it comes to charitable work and raising money for causes close to his heart. He was certainly a worthy winner of this year’s RailStaff Award for Charity.

The Railway Children is of particular importance to Mark, and during his time in the rail industry he has had a leading role in raising over £150,000 to help the charity keep vulnerable children off the streets.

He is the visionary and pioneer of the Ride the Route charity bike ride – a three-day bike ride involving several organisations from the East Coast Digital Programme cycling over 350km along the East Coast Mainline route. On top of this, he has also led the Ride the Route Gala Dinner – another very successful event which is now a yearly occurrence.

“I can’t tell you how happy I am,” said Mark. “This award means so much to me and the team that have made this happen. It’s been two emotional, incredible years creating something new that will run year-on-year for the Railway Children, doing so much good for vulnerable children.

“I’d like to give my deepest thanks to Rebecca O’Donnell who nominated me, and who has been an exceptional supporter of the charity and given up so much time to make it all happen.”

The Award for Charity was sponsored by the Rail Delivery Group, which works on behalf of the rail industry to create a simpler, better railway for its customers.

Highly commended
Susan Temple, ScotRail
Alex Garnett-Scherer, Transport for London

Compassion, professionalism, and great customer service

Matt Atkins

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20th December 2023

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Compassion, professionalism, and great customer service

Outstanding customer service is at the heart of any successful company. Clients return to companies which surpass their expectations. They also spread the good word, driving more business in return. The Customer Service Award recognises the teams and individuals who go out of their way to deliver customer satisfaction.

This year’s award was sponsored by Readypower Rail Service, a specialist rail and infrastructure services provider and operated asset hire business, complemented by a specialist civil engineering division.

With extensive knowledge and understanding of the UK’s regulated infrastructure and operated asset hire, Readypower provides dynamic solutions underpinned by a tradition of customer service and outstanding reliability.

On the night, Jonathon Louis from Southern Rail was singled out a customer service star. Jonathan is an exceptional OBS, who carries out his duties passionately. He possesses great interpersonal skills which he uses daily while on shift. He is patient, has a positive attitude, and is always smiling. His announcements are entertaining and informative, brightening up even the dreariest journey.

Jonathan has also shown great compassion and professionalism when dealing with passengers who are going through difficult times. He surely deserved this recognition for his outstanding dedication and exceptional service.

“I’m ecstatic right now, said Jonathan. I’ve helped a lot of vulnerable people in my time and this award is for all of them. I’d like to thank my family – my beautiful wife and kids – and all of those who have supported me. I’d also like to thank all the people I have helped over the years. As much as I have helped them, they’ve helped me in return, often without knowing it.

Highly commended
Wahsim Safiedeen, MTR Elizabeth Line
Gentian Kala, Land Sheriffs

The lifeblood of the industry

Matt Atkins

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20th December 2023

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The Transport Benevolent Fund CIO (TBF), stepped up once again this year to sponsor the Station Staff of the Year Award.

The non-profit-making membership charity provides relief from hardship and distress among those who work in (or are retired from) the public transport industry and its related services. TBF is here to help out when things aren’t going so well, offering a wide range of benefits including health, welfare, and financial support, including a comprehensive range of complementary therapies, legal advice, convalescence and bereavement grants to its members and their dependants.

Rob Jones, Chair of Trustees at TBF said: “When it comes to passengers travelling around the country and their communities, station staff are the lifeblood of the industry. Sponsoring this award is so important to us at TBF.”

The Award celebrates hard working, respected, and well-loved staff who help both colleagues and customers have a better experience at their station. This year, the St Pancras International Station Team, from Network Rail High Speed, was rewarded for their work.

It is people like the incredible team at St Pancras International who keep Britain’s stations running. Operating on the frontline in all weathers in a station environment is a difficult, challenging, and often thankless job. While they make a difference every day, on one particular day the team reacted with exceptional professionalism and expertise to a number of major medical incidents. By putting their training into practice, acting calmly and professionally throughout, their quick thinking safeguarded passengers and colleagues alike.

“It’s been a challenging few years for the rail industry and for the team, but I’m so proud that as a team pulled together on this specific incident and delivered a great service for all of our passengers. We dealt with the incident in a calm and professional manner, and that’s all I can ask for from the team.”

Highly commended
Shafizul Hussain, Network Rail
Angela Milton, Greater Anglia

Depot & Freight Staff superstars

Matt Atkins

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20th December 2023

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The Depot & Freight Staff Award rewards those who are amazing at their job in or around the depot or within the freight sector. Whether tackling logistical or transport challenges or managing tricky situations and incidents at their depot, these individuals all deserve our applause. GB Railfreight’s Felixstowe Operations team was honoured to take home the award this year.

Since last year, the team has completely transformed its performance. The Felixstowe team service had been one GB Railfreight’s best performing teams, moving 300,000 containers a year with an annual turnover of £100 million, but more needed to be done to ensure that ground staff felt supported with their wellbeing, workload, and development.

Mike Flatt and David Kidd have driven this change, with Mike moving across from Operational Manager to Operational Standard Manager, and David promoted from Train Manager to Operations Manager. This enabled Dave to concentrate on performance issues and working with the Port of Felixstowe, with Mike then concentrating on the training and standards. They swiftly set about reviewing the recruitment process, drawing on a strong talent pool, so they could select the very best candidates.

Mike and Dave have listened to ground staff about their concerns around health and wellbeing, and established an upskilling program to enhance the development of ground staff. These changes have led to a significant reduction in staff absence and much-improved team performance.

To help improve efficiency and procedures, Mike and Dave implemented a Yard Shift Supervisor (YSL) role, to refine working practices and shift management across the Felixstowe operation. Overall, these performance improvements have enabled the operations team to implement new business more efficiently and adapt swiftly to new opportunities.

“Were very surprised by this,” said GB Railfreight’s David Kidd. “We’ve had a few nominations tonight but didn’t expect to come away with an award. We’re very pleased though and, for the whole team, it’s very well deserved.”

The Depot and Freight staff award was sponsored by Keolis, the UK’s largest private operator of light rail services. Keolis maintains and operates London’s Docklands Light Railway, Manchester’s Metrolink, and Nottingham Trams. In UK heavy rail it also has a joint venture agreement for the GTR.

Highly commended
Josh Webster, Freightliner
David Jenkinson, DB Cargo UK

A small team with a big heart

Matt Atkins

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20th December 2023

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The Rail Team of the Year Award honours those teams which have delivered a project whilst overcoming significant challenges, or whose concern for colleagues and customers in difficulty is absolutely outstanding. The ScotRail team at Johnstone Station came out on top this year.

Johnstone train station is one of the busiest on the ScotRail network. It lies 15 minutes from Glasgow on the Glasgow-to-Ayr mainline. The staff at Johnstone support not just the local community, but communities across Strathclyde. They’re passionate about their station and community, and are very proactive with helping out. Over the years they’ve supported many local local projects including Woman’s Aid and Turning point, and they continue to pyjamas for children on behalf of the Provost of Renfrewshire.

“Were absolutely gobsmacked, totally overwhelmed,” said the team. “If anybody ever needs anything or any help, we’ll make sure we get it them. We’re a just a small station, but we have the biggest heart. We’d like to thank the whole community.”

The Rail Team of the Year Award was sponsored this year by Train’dUp, a leading national provider of apprenticeships and work-based learning solutions. Whether you’re an employer seeking to recruit an apprentice, or a young person seeking an apprenticeship, Train’d Up is there to support you.

“We’re absolutely delighted to sponsor this award,” said Managing Director Alan Wilson. “There are so many good people in this industry and as an organisation that works with them on a daily basis, it’s just fantastic to be part of the RailStaff Awards.”

Highly commended
Serrano Safeguarding Team Working on Operation Beach, Amulet Security
DC Lines Resleepering Alliance, Network Rail

Talent spotters celebrated

Matt Atkins

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20th December 2023

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Network Rail’s Erin Gray had cause to celebrate at this year’s RailStaff Awards, taking home the prize for Recruitment & Talent Acquisition Person or Team of the Year.

Since joining Network Rail, Erin has faced and conquered significant challenges. She was entrusted with a pivotal role in a comprehensive modernisation program, which included taking charge of a demanding recruitment initiative across four delivery units in the North & East route; leading the delivery of Promotional Assessment Centres as the first phase of the modernisation program; and collaborating with key stakeholders to recruit a newly formed rostering team.

Erin possesses an unparalleled depth of knowledge when it comes to the multitude of contract types, tailor-made requirements for unique roles, and the intricate web of terms and conditions. Her ability to navigate this complex landscape is truly remarkable. However, what truly distinguishes Erin is her extraordinary interpersonal skills, which have enabled her to swiftly forge meaningful relationships with her customers.

“I’m shocked,” said Erin on the night, “I’m totally overwhelmed. It’s been a huge team effort and it’s been a great program to deliver and I’m very, very proud. I’d like to thank my manager Richard Chongtham who nominated me, and the HR team who’ve helped me over the last six months with this programme.

The award was sponsored this year by c2c, the award-winning train operator running services between Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex. One of the UK’s most punctual and most popular train operators, c2c has won 15 industry and corporate awards in the past five years.

Stuart Browning, safety sustainability, & compliance director at c2c, presented the award. “The railway is powered by its people,” he said, “and we rely on individuals like Erin to bring others into the industry who do amazing things every day. It’s such an important part of what we do as a business, and people like Erin make such a difference.”

Highly commended
McGinley Support Services Apprenticeship Team, McGinley Support Services
Central Resourcing Team, Siemens Mobility Limited

Supporting the learning journey

Matt Atkins

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20th December 2023

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Learning and development is a critical part of life in any industry. All new employees need training, not just to do their jobs but on the safety aspects of what they will be required to do. Then there is career development. All staff expect to progress through their careers, picking up new skills, and facing new challenges.

Chris Crawley and the City and Guilds Impact Team were proud to receive this year’s Learning, Development & Investing in People Award. The City & Guilds Impact Team is committed to helping people into a job, on the job, and into the next job. From being pioneers of rail traineeships through to supporting ex-offenders into the rail sector, the team goes above and beyond to equip individuals with the skills needed to succeed.

Chris lives and breathes the journey of learners entering the Rail Industry. He works closely with employers ensuring that course contents give the learners the best opportunity and continues to support learners once they have completed their course.

“I’m absolutely gobsmacked,” he said. “Words can’t describe how I’m feeling at the moment. I want to thank everybody at City & Guilds, everyone at Intertain, everybody that I work with, my family, kids, everyone.

“We’ve been able to change peoples lives and give them an opportunity to gain training and employment. The employers themselves should be recognised for helping individuals who may not have a job, and supporting them to go on and build a career.”

Tony Kearns, managing director of award sponsor Rhomberg Sersa, presented the award. As a leading international railway construction company, Rhomberg Sersa is aware of its responsibility towards people as well as towards resources and the environment. That’s why it does everything it can to constantly optimise the railway infrastructure – with innovative concepts, high-quality solutions, and the use of state-of-the-art technologies.

“Learning, development and investment in people has been instrumental throughout my career and I am delighted to hand out this award,” said Tony. “Chris and the City and Guilds Impact Team are doing some great work in this area and worthy winners – well done!”

Highly commended
James Beckingham, GTR
Alina-Florentina Lighean, AtkinsRéalis

Healthier and happier lives

Matt Atkins

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20th December 2023

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The health and wellbeing of employees is a critical concern for the rail industry. Physical and mental health problems can have the same devastating impact and for this reason the RailStaff Awards celebrates those who seek to protect and support their colleagues.

The Health & Wellbeing Award is for those who have gone the extra mile to promote good practice. It rewards the innovative and proactive activities that enable rail staff to lead healthier and happier lives.

In the face of tough competition, Railway Mission’s Chaplain Team received the award on the night.
Through its innovative and proactive initiatives, the Railway Mission Chaplain Team has not only promoted excellent practices but has also transformed the lives of countless individuals within the railway industry. Railway Mission’s remarkable contributions around health and wellbeing have made a profound impact on the physical and mental health of railway employees, enabling individuals to lead healthier and happier lives, and ultimately saving lives within the industry.

“Winning this award demonstrates that the industry values what we do, even though there is so much that we can’t tell people because of confidentiality,” said Executive Director Liam Johnston.

“It’s great that we’re recognised, and that people really do appreciate the support that we provide.”

The award was sponsored by Govia Thameslink Railway (GTR), the UK’s largest rail company, which operates Southern, Thameslink, Great Northern, and Gatwick Express services.

Health, Safety & Security Director Samantha Facey presented the award. “I’m delighted that the Railway Mission Chaplain Team won the award tonight,” she said. “The work they do is so important to the entire industry.

“The railway industry is recovering from the events of the past few years and there are people out there really struggling. Railway Mission thoroughly deserves all the high praise for the work it does. These people really are the unsung heroes.”

Highly commended
Stuart Young, Iain Perry, and Rik Mostert, GTR
Sheree Whetren, South Western Railway

Celebrating safety superheroes

Matt Atkins

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20th December 2023

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The safety of customers and staff is a number one priority, and the Safety Person or Team Award
recognises the people who strive to ensure that everyone gets home safe and well at the end of the day.

Southern Rail Enforcement Officers Bridget Nolan and Jeremy Rogers celebrated success at this year’s RailStaff Awards ceremony.

Bridget and Jeremy were nominated for their Multi Establishment, Safety, Security and Guidance Event. This idea was formed after a walk around London Bridge station. As Rail Enforcement Officers they understand the many different issues passengers face, and repeatedly deal with issues such as begging, homelessness, street drinking, vulnerable people, mental health, and county lines.

“We really appreciate this,” said Bridget. “We’ve put in a lot of hard work over the last six months creating this brand-new initiative. It hasn’t just been us, it’s been our team leaders, our managers, and lot of other people who have helped us. It’s all about giving a people a voice.”

Amulet Security was well placed to sponsor this year’s award. Amulet is a specialist intelligence-led security partner, providing a complete suite of security services for organisations looking for solutions more tailored to their needs. It combines industry-leading technology with its highly trained personnel to provide security that helps organisations operate smoothly with minimum disruption.

Tracey Cheung, head of HR at Amulet Security presented the award.

“We’re honoured to have been involved in the RailStaff Awards,” she said. “It’s so important to acknowledge the individuals who ensure the safety of travellers every single day. It’s great to have met so many amazing people tonight and recognise all the good they’ve been doing.”

Highly commended
Samaritans Rail Team, Samaritans
Station Operations Team, South Western Railway

Meeting the challenge

Rail News

Matt Atkins

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20th December 2023

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Engineers provide the insight and expertise to drive the projects and systems on which the rail network relies. That’s why the Rail Engineer of the Year award is one of the RailStaff Awards’ most coveted prizes.

This year, the award went to David Millar from Balfour Beatty Vinci. David was in charge of managing the design and works for the West Coast Mainline Bridge and South Staffordshire Line Bridge which took place over the summer. Both were very challenging projects with tight deadlines, but they were both delivered on time, and with the highest standards of health & safety. All members of both teams were grateful for working with David and so much during both blockades. Not only about how construction and engineering works, but also how to support and respect one another.

“I’m ecstatic, this is fantastic. It’s not just me who’s won tonight, a whole crowd of people have contributed to this, and I’m so pleased to be here with them tonight.”

Bespoke Asset Management company GeoAccess returned to support the award for the second year in a row. Established in 2014 to address the need for inspections on difficult access sites in the rail sector, GeoAccess works nationwide covering a broad range of industries.

Utilising its highly experienced Geotechnical and Structural Engineers coupled with UAVs, ROVs, Rope Access, and Confined Space Techniques, it looks at every job holistically. By using tried and tested methods as well as implementing highly innovative cutting-edge techniques, it delivers the most efficient, cost-effective solution to its client’s needs.

Mark Coleman, GeoAccess managing director, presented the award.

“The Rail Engineer of the Year – you can’t get a better award than that!” he said. “We’re really proud to support the award – it’s such an important thing to celebrate our industry. What more can I say !?”

Highly commended
Naresh Kumar Kalra, AtkinsRéalis
Janine Bootland, Amey Consulting

Shouldering the responsibility

Matt Atkins

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20th December 2023

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Making the network run smoothly is everyone’s responsibility, but the onus of meeting budgets and deadlines falls on the shoulder of Managers. It can be a tough task, and the RailStaff Awards recognises these hard-working heroes.

This year, the Rail Manager of the Year Award was sponsored by maintenance, design, and construction specialist, TSO. With more than 90 years of experience, TSO prioritises innovation and the development of synergies between its own area of expertise and the complementary professions of parent group NGE, enabling the group to offer a self-delivery service for the most technically demanding projects.

The work of its core business serves rail networks, high-speed rail line projects, and urban networks, such as metro and tramway systems. It also offers specialist services, such as topographic studies, rail industry software development, the rebuilding of mainline and shunting locomotives, and rail safety.

Rhiannon Price, operations director at BTTC infrastructure, came out on top at the RailStaff Awards 2023.

Valued by her employees and clients alike, Rhiannon has been a key driver in developing and establishing her company’s ethos. She is passionate about ensuring that staff understand the company’s values and is a perfect role model for how these are embedded by driving excellence, supporting and developing others, and seeing every task through to completion. She also has the unique ability to notice when the team needs a boost and acts upon it instantly.

“I’m blown away,” said Rhiannon, “we’re an SME that’s only seven years old. We’re a principled, progressive organisation and people mean the world to us. We want to increase investment in the workers of the railway, and by doing that we’ll change the industry.”

Highly commended
Bernadette Miamo, South Western Railway
Satty Potiwal, South Western Railway

An equality, diversity & inclusion hero

Matt Atkins

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20th December 2023

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Like many others, the rail industry is still getting to grips with including and representing society’s wide array of cultures, ethnicities, genders, sexualities. This work is being carried out by some very special individuals, and the RailStaff Awards recognises their efforts.

Freightliner, sponsor of the RailStaff Award’s HR, Diversity and Inclusion Award, places great emphasis on improving diversity, equality, and inclusion across its business areas.

In recent years, new executives have helped to change the mindset of the business and an understanding that improving diversity improves decision making and allows for a more balanced approach to doing business. In less than two years, Freightliner has increased its female executive members from one to three, including its CEO (interim appointment).

Freightliner has also developed a Diversity, Inclusion, and Cultural awareness programme for all managers and leaders, which will be cascaded to all employees during 2023/2024. It is hoped this will help transform behaviours and influence cultural change allowing for a more inclusive environment.

Paul McGunnigle-White, treasury manager and diversity and inclusion lead at Trenitalia c2c, was honoured with the HR, Diversity and Inclusion Award on the night of 30 November.

Paul exemplifies all the right behaviours for someone trying to drive inclusivity within the railway. One of his key strengths is his humility in acknowledging where he doesn’t have knowledge on a subject, and he’s not beyond asking questions to learn more about it. Paul has formed very strong relationships with colleagues across c2c, and this has helped him deliver real change and raise challenging conversations that will ultimately take the organisation forward.

“I’m really overwhelmed,” said Paul on receiving the award. “It’s so nice to feel recognised for something that you’re passionate about. I really want to thank everyone at the EDI Charter. They’ve helped me so much and given me the opportunity to collaborate with so many different people. I particularly want to thank the whole HR team at c2c and Abu Siddeeq, customer experience director, for inspiring me to just run with the role.”

Freightliner’s CEO, Tim Shoveller, presented the award.

“When it comes to diversity and inclusion, the rail industry still has a lot to do, and I’m really proud that Freightliner recognises that,” he said. “We’ve got more to do ourselves, but recognising Paul’s contribution tonight is really important for all of us.”

Highly commended
Lorraine Mhonyera, Network Rail
Hull Trains HR Team, Hull Trains

Forging a path to a greener future

Matt Atkins

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20th December 2023

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The Sustainability & Net Zero Person or Team Award celebrates those who have demonstrated an unwavering commitment to the environment, climate action, and achieving net-zero.

In an era where ecological concerns are paramount, the award honours those who have taken extraordinary steps to reshape practices, policies, and perspectives, forging a path toward a greener future.

Green Travel Pledge at Rail Delivery Group (RDG), came away with prize at this year’s RailStaff Awards. The Green Travel Pledge is a rail industry initiative to provide detailed, accurate, and reliable carbon emissions data at the point of sale, to help businesses demonstrate the environmental benefits of switching to rail for business travel.

RDG aims to empower businesses and business travellers to choose rail as a green option over more polluting methods. Its team has worked tirelessly to create an industry benchmark for carbon measurement of business journeys by rail.

“The award for Sustainability & Net Zero Person or Team of the year is an amazing achievement for Green Travel Pledge, which is a rail industry initiative commissioned on behalf of the business travel industry and community,” said Jacqueline Starr, chief executive of Rail Delivery Group. “It is a great step forward in sustainability in rail for the future.”

The award was sponsored this year by international health and safety leadership consultancy, Broadhead Global. Broadhead Global transforms business performance and results using targeted expert consulting and training. It enables business leaders and teams to cultivate a resilient business culture, and accelerate progress towards long-term environmental and social sustainability goals.

“We are honoured to sponsor this award to celebrate sustainability, both in terms of the environment and people,” said Katy Broadhead, Broadhead Global’s business and strategy director.

“The Rail Staff Awards are a very special occasion but are essential in recognising the people who work every day in a very dynamic environment. It also gives those people a chance to celebrate their achievements together – the passion they have for what they do and the support they give each other is just incredible.”

Highly commended
Shrewsbury Delivery Unit Wales and Borders, Network Rail
Bob Browning, Quattro Group

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Talent spotters celebrated

Supporting the learning journey

Healthier and happier lives

Celebrating safety superheroes

Meeting the challenge

Shouldering the responsibility

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Forging a path to a greener future

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