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A world class service

Earlier this year, Transport Focus revealed Heathrow Express (HEx) was - for the third time in a row - the train operator passengers are most satisfied with. HEx prides itself on delivering a first-rate...

Great westerners

Before the sun had even risen on 20 August, the very first Class 802 train specifically built for Devon and Cornwall left Plymouth for London Paddington with passengers on board. It was the latest milestone in the introduction of...
Of the 20 trophies presented at the RailStaff Awards there is one that is more emotionally charged than all the others. The Lifesaver Award is a category that is inundated with stories of rail...
Danny Roberts of TransPennine Express and Natalie Dickinson from ISS Labour were the first winners of the night at the 2016 RailStaff Awards. Danny, a customer service assistant at Grimsby station, won the Outstanding Customer Service accolade. His nomination described a...
The UK’s congested railways are becoming increasingly reliant on digital technology, with many rail operators choosing innovative software-based solutions over new infrastructure, which is often costly and disruptive to install.  With more than 30...

Lights, camera, action!

Colleagues at RailStaff Awards HQ have been overwhelmed with nominations and votes this past month. In total, thanks to a final surge, 99,500 votes have been cast for 766 nominees. From contractors to customer...

Rewarding potential

Electrical engineer Conor Maton from rail telecommunications leader telent has won this year’s Graduate of the Year title. Born and raised in Coventry, Conor studied electronic engineering at Sheffield Hallam University. He joined telent in 2015 and has made a...
MTR Crossrail’s maintenance team were recognised with the Depot Team of the Year award for their contribution to the service’s fast-improving reliability and satisfaction scores. Within just three months of being set up, the maintenance team had implemented new maintenance...
During the past 12 months, TBF has paid out more than £2.5 million in benefits to its members. The demand for its support is as great as it ever has been, illustrating the challenges facing many of the individuals...
Showman Richard Salkeld shone so brightly at the 2018 RailStaff Awards that organisers have signed him up to return for this year’s ceremony. Not only did his sequin jackets add a touch of glitz...

Signal success for Phil Graham

Phil Graham of Network Rail has won this year’s Signalling Person of the Year Award. Many signallers owe their advanced knowledge of Railway Signalling to evening classes run by Phil. Signalling Person of the Year is sponsored by Morson Group. Friends...
If you’ve been to the RailStaff Awards, you’ll understand it’s an event like no other.  Not only does it bring frontline and corporate staff together in one big celebration of people, but it does...
The cogs are turning on the RailStaff Awards as the grand celebration on November 28 creeps ever closer.  Hundreds of nominations are now live at www.railstaffawards.com and colleagues are busy voting to ensure their...
More than 1,000 people have been named on the New Year's Honours list 2018 for exceptional achievement and service. Among them are a number of individuals who have been praised for their work in the UK's rail industry. Read on...
In its 130-year history, Bollé has grown from a small cottage-based business in the French Alps to one of the world’s leading manufacturers of premium eyewear products.  Some of the country’s biggest infrastructure projects:...
On May 18, hundreds of people travelled between London Paddington and Exeter St Davids on Great Western Railway’s (GWR) last High Speed Train (HST) in regular passenger service. Rail enthusiasts lined the route to...
Tyler Corbishley joined the railway for a six-week summer job at Preston and never looked back. He read environmental science at university and went to work for First Great Western (FGW). ‘Tyler has spent the best part of a year...
A lot has changed since Freightliner’s acquisition by Genesee & Wyoming Inc. (G&W) three years ago. Over the past 12 months, the business has been reorganised around its three core service platforms: rail, road and terminals. The objective is...

Sheriffs on patrol

Whether they’re opening a new building or marking a new milestone or landmark anniversary, MPs are often snapped celebrating special occasions with organisations associated to either their constituency or government department. So, when Land...
People often refer back to inspirational teachers from their formative years when asked why they pursued a particular career path. Even for those who may have felt let down by their school education, there will be a trainer or mentor...
When Lee Woolcott-Ellis was recognised at the 2018 RailStaff Awards, it launched a roller coaster ride that he’s yet to get off.  The Rail Person of the Year was awarded one of the night’s...

Award of a lifetime

SPX FLOW’s Scott Harrison said he was ‘speechless’ after winning this year’s Lifetime Achievement award – here’s betting many of his colleagues and peers will feel, if anything, it is overdue. Scott began his career in rail with Amey Seco in the...
East Coast is again sponsoring the Train Driver of the Year award at the RailStaff Awards 2012. Train drivers are an essential element of the railway industry’s daily operation. They are highly trained and the expertise they have ensures a...
Many of us avoid talking about suicide; but, sadly, it’s something many of us will be affected by in our lifetime. Rail industry staff encounter it more than most. In 2010, Samaritans and Network Rail began a rail suicide prevention...

RailStaff December: Railway royalty

https://issuu.com/railmedia/docs/railstaff-december-19

West Coast appointments

Christmas work