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RailStaff Awards

Star in the IT crowd

The contributions of some employees are often clear to many but not always tangible. Amritpal Brom’s contribution to the train operator CrossCountry is difficult...

Service with a smile

It can be rare for good customer service to get the recognition it deserves. Customers are far more likely to write in with a...

RailStaff Awards: Meet the rail industry heroes of 2017

With appearances from Madonna and Michael Jackson, a retro funfair and its own Club Topicana, the RailStaff Awards celebrated the industry's unsung heroes with...

Signalling a new era

Signalling and telecommunications will be profoundly affected by the current digital railway agenda. New equipment presents new technical challenges and it requires those trained...

When good communication matters

Passengers appreciate good communication. During times of delays and cancellations, it can be the difference between a passenger being just mildly disgruntled or indignant. The...

Recruitment, rolodexes and rotary dial phones

The year 1980 was marked by the launch of the iconic Ford Escort Mark III, independence for Zimbabwe and the founding date of the...

Award of a lifetime

Most companies have their problem solvers; someone who seems to have been around forever and has accumulated an encyclopaedic knowledge to match. The RailStaff Awards’...

Improving safety and standards

The Rail Safety Seat belts and Standards Board (RSSB) was established in April 2003 in the aftermath of the Ladbroke Grove railway crash. Hundreds...

Shot in the ARM

The story of rail recruiter Advanced Resource Managers (ARM) is one of enduring success. The Portsmouth- based agency has spawned new businesses and helped...

The future’s bright

With focus very much on the future and what that looks like for rail, the Railway Benefit Fund (RBF) wants to show the industry...

Total team work

When the Elizabeth line is completed in 2019 it will not just represent a great feat of 21st century engineering. The route’s core has required...

Management matters

Project managers are often the ones in the firing line but seldom do they get the recognition they deserve for a job well done. A...

The Transport Benevolent Fund

Five years after the ceasefire of World War I, the Transport Benevolent Fund (TBF) was established to support the families of industry workers who...

Lesson learned

Seaton Rail is returning in 2017 to support the RailStaff Awards once again. Seaton Rail will be putting its name against the Trainer or Training...

Recognition for future leaders

Apprentices are now first in line to meet dignataries and VIPs at project sites. An enthusiastic PR campaign over the past couple of years...

Seven years saving lives

Partnerships in industry are usually measured in terms of turnover and on-time delivery - few are judged on their value to society. Samaritans has been...

Getting the industry talking about suicide

Many of us avoid talking about suicide; but, sadly, it’s something many of us will be affected by in our lifetime. Rail industry staff...

‘Commuter’s hero’ and young rail professional steal the show

Southern driver Steve Copley, described in his nomination as a ‘commuter’s hero’, was named the RailStaff Awards Train Driver of the Year. Steve, possibly the...