Home People New starter to spearhead digital innovation at Hull Trains

New starter to spearhead digital innovation at Hull Trains

Hull Trains has appointed a new head of digital to spearhead innovation and enhance its customer experience.

Khalid Amin, who has more than 15 years’ of experience in e-commerce and digital marketing with travel companies such as SuperBreak and British Airways, will now lead on digital enhancements at the open access operator.

A growth in e-ticket usage has seen more customers using the Hull Trains app, and Khalid said the first change he is planning is to further improve the app.


Like this story? Follow us on Facebook to keep up to date with rail industry news


He added: “Digital tools and apps are an important part of our customers’ experience. We’re looking at how customers use the website and the app and utilising the feedback they give us to improve them.

“We continue to encourage anyone using Hull Trains to come forward with feedback on our digital services – we want to continue to be an innovative leader in the rail industry that provides the best levels of customer service – and the digital component is a vital part of that.”


Read more: Network Rail re-signs Armed Forces Covenant


 

Recommended

Stuart Calvert to be new Digital Railway head

Stuart Calvert, director of programme technical services and supply chain at Network Rail’s Group Digital Railway (GDR), has been announced as its new managing...

Royal Military Police to join BTP on patrol

Officers from the Royal Military Police (RMP) will join BTP on patrol at Liverpool Street and Waterloo stations as part of a...

New head of apprenticeships at Network Rail

Network Rail has hired its first dedicated head of apprenticeships.  Newstarter Richard Turner joins from Virgin Trains where he...

Andrew Haines’ 100-day review: “The need for radical change is clear”

Chief executive Andrew Haines has concluded there is a "need for radical change" at Network Rail after completing his 100-day review.

Major rail merger hits the buffers but another is set to reach its destination

After 16 months of toil, the fate of the planned European rail giant Siemens Alstom was revealed on February 6.