Home People Condor Ferries director embarks on new venture at Arriva Rail London

Condor Ferries director embarks on new venture at Arriva Rail London

A former Condor Ferries director has swapped the English Channel for the English capital by joining Arriva Rail London (ARL).

Alicia Andrews, who was most recently the executive director of commercial at the ferry operator, will oversee the rail operator’s commercial strategy, business transformation programme and stakeholder management in her new role as concession transformation director.

She has more than 30 years of experience in strategic and commercial management and worked at Yell and the Financial Times prior to joining Condor Ferries.

Alicia will report to managing director Will Rogers. He said: “Alicia brings great experience in leading innovation and building successful stakeholder relationships with her and her role will be integral as we work to continue to meet the challenge of the current London Overground concession, with the aim of delivering a world-class railway for London.”


Like this story? Follow us on Facebook to keep up to date with rail industry news


Photo: Arriva Rail London.
Photo: Arriva Rail London.

Alicia, who took up her new role in July, added: “The concession transformation team is tasked to deliver big improvements to the London Overground service like the new LOTrain deployment, and oversees ARL’s programme of work to further enhance our customer’s travel experience.

“My immediate focus will be on ensuring that we continue to meet and in fact exceed the expectations of our customers and our client.”

ARL operates the London Overground on behalf of Transport for London.


Read more: Railway Mission hopes to alleviate pressure on rail staff with new chaplains


 

Recommended

New map aids disabled passengers and informs others

A new Access Map has been introduced to guide disabled people, and others with mobility difficulty, of the facilities available at each...

Sheepish Network Rail solves woolly problem in Cumbria

The Settle to Carlisle railway is a well-known tourist attraction as well as a transport route. It traverses some areas of outstanding...

An emotional goodbye

LNER staff marked the end of an era on March 20 when train manager Osman Khatri, 69, bowed out after 43 years...

Young Rail Professionals turns 10

Former and present-day chairs reflect on the organisation’s success as it celebrates a milestone year 

Safety gear and tech of the future

Stewart Thorpe shines the spotlight on five innovative new safety products for the rail industry which could become commonplace in the workplace