A former Condor Ferries director has swapped the English Channel for the English capital by joining Arriva Rail London (ARL).
Alicia Andrews, who was most recently the executive director of commercial at the ferry operator, will oversee the rail operator’s commercial strategy, business transformation programme and stakeholder management in her new role as concession transformation director.
She has more than 30 years of experience in strategic and commercial management and worked at Yell and the Financial Times prior to joining Condor Ferries.
Alicia will report to managing director Will Rogers. He said: “Alicia brings great experience in leading innovation and building successful stakeholder relationships with her and her role will be integral as we work to continue to meet the challenge of the current London Overground concession, with the aim of delivering a world-class railway for London.”
Alicia, who took up her new role in July, added: “The concession transformation team is tasked to deliver big improvements to the London Overground service like the new LOTrain deployment, and oversees ARL’s programme of work to further enhance our customer’s travel experience.
“My immediate focus will be on ensuring that we continue to meet and in fact exceed the expectations of our customers and our client.”
ARL operates the London Overground on behalf of Transport for London.