It’s not just individual employees who take the praise at the RailStaff Awards. The Rail Team of the Year Award honours those who work together to continually deliver great service, overcome significant challenges, and support colleagues and customers alike. That’s because seamless teamworking is an essential component of the industry, which is built on, and driven by effective communication.
Operating as an effective team requires a range of competencies, attitudes, behaviours, and knowledge. Research shows that collaborative problem-solving leads to better outcomes, with staff more likely to think ‘out of the box’ and be innovative, when they have the support of a team behind them. Working in a team also encourages personal development, increases job satisfaction, and reduces stress.
The ScotRail team at Johnstone Station wowed our judges in 2023 with their close camaraderie and dedication to their role.
Johnstone station is one of the busiest on the ScotRail network, lying 15 minutes from Glasgow on the Glasgow-to-Ayr mainline. The staff at Johnstone Station support not just the local community, but communities across Strathclyde. They’re passionate about their station and are very proactive with helping out. Over the years they’ve supported many local projects including Woman’s Aid and Turning point, and they continue to collect pyjamas for children on behalf of the Provost of Renfrewshire.
“We’re absolutely gobsmacked, totally overwhelmed,” said the team on the night. “If anybody ever needs anything, we’ll make sure we get it to them. We’re a just a small station, but we have the biggest heart.”
Renewed support
Train’d Up, a leading national provider of apprenticeships and work-based learning solutions, sponsored the Rail Team of the Year Award in 2023. Following last year’s spectacular event, the company is delighted to support the award once again, recognising the amazing teamwork that takes place in the industry on a daily basis.
Since it’s formation in 2003, Train’d Up has fast become a nationally recognised centre of excellence for innovative training and development solutions. With five locations strategically located throughout England and Scotland (Bridge of Allan near Stirling, Newcastle, Manchester, Birmingham, York, and London), Train’d Up is well placed to meet the needs of the rail industry, nationally.
Its current national delivery includes a range of apprenticeship programmes, including Railway Operations, Business & Customer Service, and Engineering. Whether you’re an employer seeking to recruit an apprentice, or a young person seeking an apprenticeship, Train’d Up is there to support you.
“We’re absolutely delighted to sponsor the Rail Team of the Year award,” says managing director Alan Wilson. “There are so many good people in this industry and as an organisation that works with them on a daily basis, it’s just fantastic to be part of the RailStaff Awards.”
For further information on Train’d Up’s services, visit www.traindup.org or call 0330 058 8300.
