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New rail ombudsman to handle passenger complaints

The Office of Rail and Road (ORR) will soon require all train operators to sign up to a mandatory rail ombudsman scheme. Expected to be...

Heathrow Express flying high

Heathrow Express comes into its 20th year off the back of a strong 2017. Record passenger numbers and increasing customer satisfaction would suggest that...

Richard Branson returns fire over so-called bailout of Virgin Trains East Coast franchise

Virgin Trains founder Richard Branson has defended the so-called government bailout of its East Coast franchise. Critics, including former Labour transport secretary Lord Andrew Adonis,...

HST train cab struck by tree in Plymouth

Mark Hopwood, Great Western Railway’s managing director, took to LinkedIn to deliver a cautionary new year message after the cab of one of the...

In case you missed it – Part-time solution

Passengers boarding a Heathrow Express train this New Year will have had a better chance than most of seeing a female driver behind the...

Virgin Trains launches industry’s first train driver apprenticeship

More than 1,200 hopefuls applied to join the industry’s first train driver apprenticeship scheme launched by Virgin Trains. A cohort of 30 high-calibre candidates were...

Peak-time railcard for 16-18 year-olds to be trialled

A new peak-time railcard for 16-18 year-old passengers has been announced. The Rail Delivery Group (RDG) said the digital app-based card will be trialled in...

Strategic shake-up

Splitting up the Great Western franchise and creating a new West of England operator is one of several ideas put forward in the Government’s...

DfT announces plans to split two franchises

The Great Western and Thameslink, Southern and Great Northern franchises could be split under new government plans. Rail minister Paul Maynard said the scheme would...

Ex-Abellio executive to become West Midlands Trains’ MD

Incoming train operating company West Midlands Trains (WMT) has appointed a new managing director. On December 10, WMT will take over the West Midlands franchise...

On board a Greater Anglia Aventra

Greater Anglia's new Aventra is a train built with capacity in mind. Bombardier is manufacturing four variations of the electric multiple unit (EMU) platform...

Wales and Borders: When a franchise isn’t a franchise

The new Wales and Borders franchise competition has deviated sharply from the process that awarded the previous contract to Arriva Trains Wales 14 years...

Smart ticketing across rail network by end of 2018

Transport secretary Chris Grayling has said that passengers will be able to use smart ticketing across "almost all" of the network in England and...

Guards to be retained in new Wales and Borders franchise

The Welsh Government has agreed to have a 'safety critical conductor (guard)' on all services operated through the new Wales and Borders franchise to avoid...

DB Cargo launches trial service for world’s largest steelmaker

DB Cargo UK has launched a trial service with steel giant ArcelorMittal. On September 29, the freight operator moved 1,300 tonnes of steel coil by...

Irish Rail sets out stall

Iarnród Éireann (IÉ) recently responded to the Irish Government’s ‘National Planning Framework’ (NPF) consultation in relation to the future national transport needs of the...

Greater Anglia releases new images of Stadler trains

Images of what some of Greater Anglia's (GA) new fleet of trains could look like have been revealed. The operator has released a number of...

Blowing off steam with RailSport football

Three-time RailSport football winner Chris Henry explains why he’s returning to defend LOROL’s title in 2017. One word sticks in the mind of London Overground...