HomeIndustry NewsSafer Travel Pledge helps protect passengers as train frequency increases

Safer Travel Pledge helps protect passengers as train frequency increases

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Free face coverings being handed out at London Waterloo station.

As trains start to run more frequently and the Covid-19 lockdown eases, rail companies have released information on the ways they are ensuring people can travel safely… and how passengers can help.

The Safer Travel Pledge, which will be displayed in train stations around the country, will help people who work in pubs, cafes, hairdressers and the wider hospitality industry to have confidence in their journey as they return to work for the first time in over three months.

The extra services that are being introduced by the rail industry to meet increased demand and timetables will be designed to prioritise more trains at peak times and busier stations to prevent overcrowding.

To help combat the spread of COVID-19, here are the eight things rail companies are doing and the four ways passengers can help.

Train companies…

  1. More trains and extra carriages in timetables – to make extra room and help with social distancing;
  2. New social distancing signs – so people know where to go, stay 2 metres apart where possible and avoid pinch points;
  3. Powerful fog cleaning on trains – with trains and stations cleaned more frequently through the day;
  4. Soap restocked more often in stations and on trains – so it’s easier to keep your hands virus-free;
  5. Vending machines for face coverings and hand sanitiser – at over 150 stations making it easier for passengers to buy what they need;
  6. Hand sanitiser points in over 300 stations – helping protect people from the virus;
  7. New service on Messenger app alerting people to busy trains – look up National Rail on Messenger to get started;
  8. Up to 2,500 extra staff available at key locations – to help passengers on their way.


Sanitiser being used at a Southern railway station.
  1. Travel off-peak – keep distance wherever possible and avoid the busiest times;
  2. Wash your hands – carry hand sanitiser and wash hands before and after your journey;
  3. Bring a face covering – wear it throughout your journey, but remember that hidden disabilities and medical conditions mean not everyone can;
  4. Check before you travel – visit nationalrail.co.uk before setting off and sign up for alerts on the Messenger app.

Robert Nisbet, director of nations and regions at the Rail Delivery Group, which represents train operators and Network Rail, said: “With pubs, restaurants and other businesses reopening next week, more people will be taking the train.

“While we are still asking people only to take the train if necessary, as the lockdown is eased further, we are stepping up timetables and taking other steps so people can travel with confidence.

“In return, we want people to help us by avoiding the busiest times, wearing a face covering and checking the latest train information online before setting off.

Face coverings, Manchester Piccadilly Train Station credit: leeboswellphotography.com