HomeIndustry NewsCompassion, professionalism, and great customer service

Compassion, professionalism, and great customer service

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Outstanding customer service is at the heart of any successful company. Clients return to companies which surpass their expectations. They also spread the good word, driving more business in return. The Customer Service Award recognises the teams and individuals who go out of their way to deliver customer satisfaction.

This year’s award was sponsored by Readypower Rail Service, a specialist rail and infrastructure services provider and operated asset hire business, complemented by a specialist civil engineering division.

With extensive knowledge and understanding of the UK’s regulated infrastructure and operated asset hire, Readypower provides dynamic solutions underpinned by a tradition of customer service and outstanding reliability.

On the night, Jonathon Louis from Southern Rail was singled out a customer service star. Jonathan is an exceptional OBS, who carries out his duties passionately. He possesses great interpersonal skills which he uses daily while on shift. He is patient, has a positive attitude, and is always smiling. His announcements are entertaining and informative, brightening up even the dreariest journey.

Jonathan has also shown great compassion and professionalism when dealing with passengers who are going through difficult times. He surely deserved this recognition for his outstanding dedication and exceptional service.

“I’m ecstatic right now, said Jonathan. I’ve helped a lot of vulnerable people in my time and this award is for all of them. I’d like to thank my family – my beautiful wife and kids – and all of those who have supported me. I’d also like to thank all the people I have helped over the years. As much as I have helped them, they’ve helped me in return, often without knowing it.

Highly commended
Wahsim Safiedeen, MTR Elizabeth Line
Gentian Kala, Land Sheriffs