HomeIndustry NewsThe lifeblood of the industry

The Transport Benevolent Fund CIO (TBF), stepped up once again this year to sponsor the Station Staff of the Year Award.

The non-profit-making membership charity provides relief from hardship and distress among those who work in (or are retired from) the public transport industry and its related services. TBF is here to help out when things aren’t going so well, offering a wide range of benefits including health, welfare, and financial support, including a comprehensive range of complementary therapies, legal advice, convalescence and bereavement grants to its members and their dependants.

Rob Jones, Chair of Trustees at TBF said: “When it comes to passengers travelling around the country and their communities, station staff are the lifeblood of the industry. Sponsoring this award is so important to us at TBF.”

The Award celebrates hard working, respected, and well-loved staff who help both colleagues and customers have a better experience at their station. This year, the St Pancras International Station Team, from Network Rail High Speed, was rewarded for their work.

It is people like the incredible team at St Pancras International who keep Britain’s stations running. Operating on the frontline in all weathers in a station environment is a difficult, challenging, and often thankless job. While they make a difference every day, on one particular day the team reacted with exceptional professionalism and expertise to a number of major medical incidents. By putting their training into practice, acting calmly and professionally throughout, their quick thinking safeguarded passengers and colleagues alike.

“It’s been a challenging few years for the rail industry and for the team, but I’m so proud that as a team pulled together on this specific incident and delivered a great service for all of our passengers. We dealt with the incident in a calm and professional manner, and that’s all I can ask for from the team.”

Highly commended
Shafizul Hussain, Network Rail
Angela Milton, Greater Anglia