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Chiltern Railways appoint three new members to its Director team

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Chiltern Railways is pleased to announce three new additions to the Executive team.  

Tony Baxter has joined Chiltern as Operations Director. Tony has extensive experience as an operational leader in several sectors, most recently at Northern Trains, where he was the Regional Director for Yorkshire and Humberside. During this time, he was responsible for the train and station operations teams as well as leading external stakeholder relations for the region. Tony will be responsible for Chiltern’s timetable planning, performance, operational delivery, and station management. Tony brings a wealth of experience to the role, having been Regional Operations Director at Royal Mail as part of a fifteen-year career at the company. Tony is also a trustee for St. Luke’s Cheshire Hospice, leading income generation for the charity, which supports people with life limiting illnesses and end of life care in the region.  

Andy Camp has joined Chiltern as the permanent Commercial & Customer Strategy Director, and is responsible delivering Chiltern’s commercial and customer strategies, with key priorities including modernising Chiltern’s station portfolio and customer experience, while delivering delivering sustainable growth by attracting more customers to the network. Andy has worked in the rail industry for ten years, having been Commercial Director at West Midlands Trains and previously Greater Anglia, and prior to joining rail he worked in various industries in senior commercial roles.  

Tim Sayer joins Chiltern as Engineering and Safety Director. His key duties include leading the plan to modernise Chiltern’s trains by making the case for new, low or zero emission trains. As well as working for various franchise owning groups over twenty years on the railway, Tim spent part of his early career at Chiltern from 2006 to 2009, so returns to a familiar environment as he leads on Chiltern’s ambitious Right Route 2030 vision to deliver a modernised and decarbonised train fleet, in addition to maintaining Chiltern’s culture of strong operational and personal safety.  

Richard Allan, Managing Director of Chiltern Railways, said:  

“I am delighted that Tony, Tim and Andy have joined Chiltern and already they are making a significant contribution to the performance of the organisation as experienced Directors and leaders in their respective functions.  

“This is a critical period for Chiltern as we push for sustainable growth in the number of customers using our services and make the case to replace a fleet of trains with the highest average age in Britain with new trains. 

“We are determined to achieve our vision of an easier, greener and better service for our customers and colleagues by making our 2030 vision a reality.”

Image credit: Chiltern Railways

Marc Winterton appointed Managing Director, Park Signalling

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Marc Winterton has been appointed Managing Director, Park Signalling. 

With over 30 years’ technical engineering and commercial experience in digital and telecommunication technologies, for companies including Cable & Wireless, Globecast, Arcadis Consulting and Arup, Marc brings significant experience across a broad spectrum of telecommunication engineering, senior leadership and international and domestic product development to the business.

He will lead the ongoing development of Park Signalling’s specialist control systems and digital solutions for heavy and light rail networks, and accelerate the extension of these performance improvement technologies into new industries and geographies.

Marc joined Park Signalling in June 2023 as Commercial Director as part of a long-term succession plan for the business, that saw him take over from incumbent Managing Director, Andrew Wright, on 1 November.

Andrew is supporting Marc’s transition into the Managing Director role for the remainder of 2023 and will then move into a Business Consultant role, supporting Park Signalling one day a week and stepping back from day to day operations. 

Unipart Technologies Group, Managing Director, Dr David McGorman said“I am really pleased to add Marc to the Unipart Technologies Group leadership team and to have his experience and support leading our Park Signalling business into the future. 

“His extensive engineering, technical development and leadership experience will support the continued growth and development of Park Signalling’s specialist control systems and digital solutions for heavy and light rail networks, and accelerate the extension of these performance improvement technologies into new industries and geographies.”

Marc Winterton, Managing Director, Park Signalling said“I am delighted to take on the leadership of Park Signalling, a Unipart Company with an industry leading reputation and portfolio of performance improvement products, services and solutions for railway signalling, industrial control systems and communication technology.

“I look forward to working with our engineers, consultants and technology specialists to continue developing innovative new products for use in the rail sector, and building on our expertise in obsolescence and digital control systems to support other industries in the UK and around the world.

“At the heart of the Park Signalling business and the way we work is The Unipart Way, our culture of engagement and continuous improvement that combines people and process excellence with technology and system solutions to create real differentiation for new and existing customers and industries.”

Unipart Technologies Group, Managing Director, Dr David McGorman added“I would like to thank Andrew for his leadership of the Park Signalling business over the last six years.

“His specialist technical and rail industry knowledge and commitment to developing strong customer relationships positions us well for future growth, as we extend the application of our digital communication and control solutions to new industries and geographies.”

Image credit: Unipart / Park Signalling

Rethinking New Year’s Resolutions: Embracing Empathy for Mental Well-being

As the clock strikes midnight on New Year’s Eve, a wave of optimism sweeps across countless individuals worldwide. The air is filled with aspirations for change, self-improvement, and a fervent commitment to New Year’s resolutions. Yet, beneath the surface of this enthusiasm lies a pervasive issue—one that often goes unnoticed until the resolutions start crumbling: the toll these resolutions take on our mental health.

The tradition of setting resolutions stems from a desire for personal growth, whether it’s adopting healthier habits, pursuing ambitious goals, or shedding unwanted weight. However, the manner in which we approach these resolutions can inadvertently become a breeding ground for self-doubt, stress, and anxiety when the envisioned changes don’t materialize as expected.

The typical January scenario plays out predictably: gyms overflow with eager new members, self-help books fly off the shelves, and promises of a “new me” echo through conversations. But as the initial excitement wanes and the reality of maintaining these resolutions sinks in, many find themselves grappling with a sense of failure and disappointment, their mental well-being taking a hit in the process.

This phenomenon is not a testament to individual shortcomings but rather a reflection of the inherent difficulty in altering long-standing behaviours and lifestyles. The pressure to adhere rigidly to resolutions sets an unrealistic standard, often leading to a cycle of negative self-perception when they inevitably falter.

However, amidst this yearly ritual of self-imposed expectations, an alternative perspective emerges—one that shifts the focus away from self-centric resolutions towards the powerful act of serving others.

Consider for a moment the transformative impact of redirecting our resolutions towards acts of kindness, empathy, and altruism. Instead of solely fixating on personal milestones, what if our resolutions revolved around making a positive difference in the lives of others?

Research and anecdotal evidence alike affirm that committing to actions benefiting others holds significant benefits for our mental health. Acts of kindness trigger the release of oxytocin, the “feel-good” hormone, promoting feelings of happiness, and fulfilment, and reducing stress levels. Moreover, the sense of purpose derived from helping others fosters a healthier perspective on life and one’s own challenges.

The beauty of resolutions geared towards others lies in their inherent achievability. Unlike weight loss or strict lifestyle changes, the impact of altruistic resolutions isn’t measured by a number on a scale or a checklist of habits. Whether it’s volunteering, fostering meaningful connections, or supporting a charitable cause, these resolutions offer a sense of fulfilment and accomplishment irrespective of the outcome, simply by the act of engaging in them.

Additionally, these resolutions cultivate a sense of community and interconnectedness. They encourage empathy, understanding, and compassion—qualities that not only benefit those on the receiving end but also contribute significantly to our own mental and emotional well-being.

Imagine a New Year’s resolution to dedicate a few hours each week to mentoring a child, volunteering at a local shelter, or participating in initiatives that promote environmental sustainability. These commitments not only contribute positively to society but also provide a sense of purpose and fulfilment that transcends the fleeting nature of self-oriented goals.

Moreover, embracing resolutions centred on others creates a ripple effect. Acts of kindness have a way of inspiring others, fostering a collective spirit of goodwill and empathy, thereby creating a more compassionate and supportive community as a whole.

As we embark on a new year, let us reframe the narrative surrounding resolutions. Instead of burdening ourselves with the weight of unrealistic expectations, let us embrace the transformative power of empathy and kindness. By committing to actions that uplift others, we not only enhance our mental well-being but also contribute to a world that thrives on compassion and understanding. After all, the most meaningful resolutions aren’t just about changing ourselves but about positively impacting the world around us.

Image credit: iStockphoto.com

TfL appoints new Chief Operating Officer

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Transport for London (TfL) has today announced that Claire Mann, who is currently Managing Director of South Western Railway (SWR), has been appointed TfL’s Chief Operating Officer.

At a crucial time for London’s transport network as it supports the capital’s recovery from the pandemic, Claire will be responsible for ensuring TfL’s directly operated and contracted services and operations are planned and managed effectively to provide a safe, efficient, reliable and high-quality service to customers.

The role will see Claire lead the planning and delivery of services on the Tube, Elizabeth line, London Overground and Docklands Light Railway (DLR) as well the bus and tram networks, cable car and Santander Cycle Hire. She will also have responsibility for the management of TfL roads and road infrastructure, policing and security of the transport network and TfL’s regulation of the taxi and private hire industry.

Claire, who has more than two decades of experience in the transport sector and has held a number of senior leadership roles in the rail industry, returns to TfL after three years at South Western Rail (SWR) – one of the UK’s largest train operating companies.

At SWR, she led a business with an annual turnover of £770m, comprised of 5,500 colleagues and running more than 1,500 train services a day from London’s busiest railway station, Waterloo. Claire adapted the business to a post-pandemic environment and steered SWR to becoming the first Train Operating Company to launch a roadmap to Net Zero by 2040. She oversaw the introduction of a £1bn fleet of new trains, which are being rolled out across the SWR suburban network, including the construction of a state-of-the-art train care facility, and led the £26m modernisation of the Island Line on the Isle of Wight.

At TfL, Claire served as Director of Bus Operations between 2017 and 2021, where she was responsible for the day-to-day delivery of the capital’s 9,200 -strong bus fleet – Europe’s largest.

Her previous roles include Director for DLR, Operations and Safety Director at Arriva Trains Wales, General Manager East at the former First Great Western (now GWR) and Customer Service Director at London Overground.

Claire is a non-executive Director on the Railway Safety Standards Board, a Fellow of the Chartered Institute of Logistics and Transport (UK) and a Board Governor of the Chartered Institution of Railway Operators.

Glynn Barton, who has led TfL’s operations successfully on an interim basis since October 2022, will continue as Chief Operating Officer until Claire joins TfL. He will then take on the role of Director of Buses, leading the development, planning and delivery of bus services across the capital. The current Director of Buses, Louise Cheeseman, retires on December 15 2023.

Andy Lord, London’s Transport Commissioner, said: “Claire is an outstanding transport professional with deep experience of improving customer service. At a time when customer numbers continue to rise and we work to support London’s post-pandemic recovery and attract new customers, Claire’s customer focus and wide-ranging public transport industry background will play a vital role in our work. We are delighted to have her return to TfL in this key leadership position.

“I would also like to pay tribute to Glynn Barton, who has done a fantastic job of running our operations on an interim basis and who will now go on to run the largest bus network in Europe during a time that we are working to adapt our offering to further raise ridership and support growth in outer London. Glynn is an outstanding operational leader with a wealth of experience. I am hugely grateful for the leadership he has shown and will continue to show in his new role leading such a vital part of TfL’s offer.”

Claire Mann said: “I’m delighted to be returning to TfL to lead its operations, which are key to the success of the London economy, at this important time. I am passionate about delivering an excellent customer experience across all of TfL’s varied and vital services and helping TfL and London to prosper. I look forward to meeting and working with all of the colleagues who work so hard every day to provide Londoners and millions of visitors with the seamless and reliable services that London is renowned for around the world. I would like to thank the incredible team at South Western Railway for all their support over the last three years and am proud of all we have achieved together.”

Image credit: TfL

STM Group (UK) Ltd appoints Nigel Holness as (Non-Executive) Director Rail

STM Group (UK) Limited are delighted to announce the appointment of Nigel Holness as their new Director Rail. Nigel, who was previously Managing Director of MTR Elizabeth Line, brings with him a wealth of experience within the public transport sector, both in the UK and overseas. Nigel joins STM in this part time, non-executive role, with a remit to use both his knowledge and industry relationships to help STM further expand within the public transport sector. Nigel will also be working closely with the service delivery teams to help ensure best practice.

STM Executive Chairman, Perry Simpson, said “we are delighted to have Nigel join STM, and look forward to his input into the ongoing development of our service offering in the rail sector. Nigel’s industry reputation is second-to-none, with a wealth of experience which will bring undoubted benefits to STM staff and clients alike”.

About STM Group (UK) Ltd

STM Group (UK) Ltd is a £35m turnover company, specialising in the provision of tailored soft FM solutions to a prestigious customer base. With a dedicated focus on the public transport sector, STM offers bespoke solutions designed to meet the specific needs of its individual clients. It delivers high-quality security, cleaning, and customer-focused services, each supported by leading-edge technology. Established in 2005, with offices in London, Manchester, and Newcastle, STM prides itself on the quality and flexibility of its delivery model, which is underpinned by a core commitment to proactivity and reliability.

For more information about STM Group, visit the website at www.stmgroupltd.com.

Network Rail director uses artworks to support Railway Mission

Iain Ferguson, director of regulatory liaison and accident investigation, at Network Rail, has a stressful job that involves dealing with complex and sensitive issues on the railway. To unwind from his hectic work, he often takes to drawing with hard pastels (chalks).

His colleagues and friends noted his artistic skills and encouraged him to stop giving them away and sell them online instead. So, Iain has set up an Etsy store where he is offering his original and unique artworks for sale. But he also wanted to use his hobby as a way to give back to the railway community.

With that in mind, if you put @railwaychaplain in any order, 77% of the price will be donated to the Railway Mission, a charity that provides pastoral care and support to railway staff and passengers across Britain.

The Railway Mission has been serving the railway industry since 1881 and has a team of chaplains who visit stations, depots, offices and other railway locations. They offer a listening ear, a friendly chat, a shoulder to cry on, or a word of prayer to anyone who needs it.

Iain said: “I’ve been on the railway for over 25 years, it’s a great industry full of brilliant people but I know how challenging and stressful it can be, especially in these difficult times.

“Time and time again I am told by frontline colleagues just how valuable and important the Railway Mission is for the railway family. They do a fantastic job of providing comfort, guidance and hope to those who are struggling, facing hardship or have encountered difficult events”

He added: “I love using ‘the chalks’. They are messy, they rarely turn out as I intend, and so you have to go with the literal flow. It is a perfect way to decompress. I am happy to share my paintings with others and to support the Railway Mission. I hope that my paintings bring enjoyment and peace to those who buy them and to those who benefit from the Railway Mission’s services.”

You can visit Iain’s Etsy store www.etsy.com/shop/pastelsbyiain and browse his collection of pastel seascapes. If you want to support the Railway Mission, don’t forget to put @railwaychaplain in the order and 77% of the order will be donated to the charity. This is a wonderful gesture and an opportunity to get your hands on a beautiful and unique piece of artwork.

Railway Mission is a national charity which provides a regionally-based chaplaincy service aiming to be an impartial ‘friend’ to those who work on the railway. Regardless of faith, gender, sexual orientation or position in the industry, chaplains offer face-to-face year-round support, especially during an individual’s time of loneliness, stress, depression, bereavement, or illness.

Image credit: Railway Mission

CILT(UK) appoints new chief executive

The Chartered Institute of Logistics and Transport in the UK – CILT(UK) has announced the appointment of Paul Adams as its new chief executive officer.

With more than 20 years of global experience in senior leadership roles, Paul joins CILT(UK) from the Institute of Directors (IoD) where he held the role of national director/chief operating officer for two years.

Prior to this, Paul held various CEO roles within the charity sector, including CEO of the Civil Mediation Council from 2018 to 2021 and CEO of the Clive Richards Foundation. Paul also served for 17 years in the military, including front line service in several conflict zones.

Commenting on his appointment of CEO of CILT(UK), Paul said: “I am delighted to be joining CILT(UK) as its new chief executive. The profile and significance of logistics, transport and supply chain as a sector has been made ever more prominent since its important role in keeping the country moving during the pandemic and I look forward to building on this momentum in my role as CEO. I am excited to have the opportunity to represent such a vital area of the UK economy and look forward to connecting with members and the profession during my tenure.”

Vikram Singla FCILT, Chair of the Board at CILT(UK) said: “After a comprehensive and thorough search for a suitable CEO, the Board has found a strong and passionate leader in Paul. His extensive experience in membership organisations, charities and education will help guide the Institute through an important period of growth as we move into the next phase of our journey into becoming the Institute of choice for all those working in the many facets of logistics, transport and the supply chain. I also thank Andrew Weatherill, Director of Finance and Company Secretary at CILT(UK) for leading the organisation over the past few months as Interim CEO.”

Paul will start his new role on 1 December 2023 and will be based at CILT(UK)’s head office in Corby, Northamptonshire.

Image credit: CILT (UK)

Natasha Grice joins Transport Focus leadership team

Natasha Grice will take up the post of director at Transport Focus on 20 November 2023. She joins Transport Focus from her current post of Interim Head of Customer Strategy at Chiltern Railways.

Natasha brings an enthusiasm for the transport industry, along with extensive senior management and leadership experience. Her refreshing viewpoint and credibility, as well as a real drive and determination, will help Transport Focus make a difference for transport users.

The role helps make up a new-look senior leadership team at Transport Focus. Led by Alex Robertson as chief executive, the team also includes Louise Collins (director), David Sidebottom (director, nations and regions) and Nigel Holden (chief operating officer).

Announcing the appointment, Transport Focus chief executive Anthony Smith said: “I am delighted that Natasha will be joining the Transport Focus senior leadership team. Natasha will bring a new perspective and a wide range of hands-on experiences to the organisation.

“Alongside the recent appointment of Louise Collins as a director, Natasha’s appointment will strengthen our top team, as Transport Focus seeks to become more effective in representing today’s and tomorrow’s transport users.”

Natasha commented: “I am very excited to be joining Transport Focus as part of the senior leadership team. Putting transport users at the heart of decision making is something I feel passionate about. This role is a great opportunity and I can’t wait to meet the team and help shape the future of Transport Focus.”

Prior to her current position, Natasha spent over 20 years on the West Coast Mainline with the majority of that time with Virgin Trains. Carrying out various roles from the frontline to the boardroom she has focused on both customer and people throughout her career.

She was a part of the executive team at Virgin Trains for four years as Executive Director People and Culture and as Executive Director Customer Experience. Natasha brings a passion for great customer experience which will help Transport Focus champion the needs of all transport users.

Northern appoints new finance director

Northern has appointed Richard Hinds as its new finance director.

Hinds, from Settle in North Yorkshire, joins the train operator today (Monday 13 November) having spent seven years with Exertis – a subsidiary of DCC Plc and a leading distributor of technology products.

In his new role, he will oversee a broad range of corporate services for Northern.

An experienced senior executive, Hinds has held senior roles with Flogas Britain Plc and Speedy Hire Plc.

From 1996 to 2000 he served with HM Forces and was a platoon commander of the King’s Own Royal Border Regiment.

Nick Donovan, managing director of Northern, said: “We’re delighted to welcome Richard to our director team.

“He brings with him a wealth of experience and big picture thinking that is essential in a business the size and scale of Northern.”

Commenting on his appointment, Hinds added: “I’m looking forward to working with the team at Northern and contributing to our vision to make a positive impact for the North, getting our customers where they need to be, safely, affordably and on time.”

Image credit: Northern

First conductors for new Northumberland Line begin training

The first three conductors recruited to work on the new Northumberland Line have started their training with Northern – as the closing date for 12 further vacancies approaches.

David Nattress, Kevin Watson, and Cameron Young are the first of 15 conductors being recruited for the route from the local area.

The role comes with a salary of £29,098 once fully qualified and benefits including free train travel. Initial training takes twelve weeks and the apprenticeship is complete in twelve months.

The closing date for applications is this Sunday 12 November. Click here for more information about the role or visit: www.northernrailway.co.uk/careers.

The Northumberland Line route has only been used by freight carriages since the 1960s and is now set to reopen to passengers next year.

Work is underway to upgrade 18 miles of track to provide local communities with enhanced connectivity as well as building stations at Northumberland Park, Seaton Delaval, Newsham, Blyth Bebside, Bedlington and Ashington.

Kerry Peters, regional director at Northern, said: “This is an amazing opportunity for those living in the area.

“Some of the people working on-board our trains today started their career in very different arenas, from the prison service and cabin crew to social care and financial services.

“No-one should think the railway ‘isn’t for them’ – it’s an industry with much to offer.”

A facility for Northern staff is set to be built in Ashington. The planning application for the building, which will have mess room facilities, an office and a signing-in point for staff has been given the go-ahead by Northumberland County Council.

Image credit: Northern

Railway Children launches Christmas campaign to protect vulnerable children

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Railway Children is calling on the rail community to come together to protect hundreds of vulnerable children who will go missing from home this Christmas.

The charity’s Christmas campaign focuses on its UK programme to raise awareness of vulnerability on the rail network and help children and families facing crisis.

Every day, 28 children are found lost, alone and vulnerable at transport hubs across the UK. Many are using the railways to escape problems at home, including family conflict, abuse and neglect – and with each hour that a child is missing, the risks increase. Reports show that 25% of children who run away will face exploitation, violent crime, or abuse.

Railway Children works with the rail industry, British Transport Police (BTP) and the public to identify children at risk on the railways and ensure they receive the help they need. Once a vulnerable child is referred by BTP, they charity provides tailored, one-to-one support for them and their family for as long as they need.

Rob Capener, group chief executive officer at Railway Children, said: “For many of the children we work with, Christmas means more stress, more fighting, more abuse and more fear. Sadly, where vulnerable children hope to find relief from the chaos of home, what they often find instead are people seeking to exploit them.

“Our UK programme has the people and the systems in place to help children and families facing crises this Christmas, but we need your help to reach them all. That’s why, this Christmas, we’re asking you to play your part to keep these children safe.”

The campaign highlights the important role of the rail industry in helping to identify young people alone and at risk this Christmas. As part of the Safeguarding on Transport programme, Railway Children provides training to rail staff across the country to help them spot the signs of vulnerability and know how to respond.

Georgia Payne, safeguarding and trespass prevention lead at Greater Anglia, said: “After receiving the Safeguarding on Transport training from Railway Children, I feel confident that I can identify when a child is vulnerable and in need of urgent support.

“The railway is an easy way for children to escape difficult situations at home and young people who are at risk of exploitation will often gravitate towards busy transport hubs. By working with Railway Children and BTP, together we can help to make the railways safer for vulnerable young people and respond quickly before they come to harm.”

Railway Children has five Safeguarding on Transport projects across the UK in London, Yorkshire and Humberside, the West Midlands, North West England, and Glasgow. At locations where a high number of children at risk are reported, they have established Safeguarding Action Groups which bring together the station community to raise awareness of vulnerability and develop local solutions to ensure no child goes unnoticed on the railways.

Support Railway Children’s campaign by giving a gift or pledging your support to help protect children this Christmas.

Find out more by visiting www.railwaychildren.org.uk.

Image credit: Railway Children

TBF presents its Rail Staff Christmas Carol Service 2023

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Get ready to sing your hearts out as The Rail Staff Christmas Carol Service returns on Thursday 14 December at St Mary’s Church, Somers Town, London.

Bringing together the entire industry, this year’s concert is sponsored by Porterbrook Leasing, RSSB, Rail Forum, Siemens, Network Rail, the Rail Freight Group, GBRTT, and Modern Railways magazine. As in previous years, London’s Transport Choir will lend their wonderful voices to the celebrations.

The much-loved event has been organised by the Transport Benevolent Fund CIO (TBF) for over 20 years, raising funds to help TBF continue its valuable work in supporting railway employees in need, distress, or hardship, along with other members of the wider public transport community.

TBF members pay £1.25 a week (usually through their payroll facility), giving the member, their live in partner, and dependent children access to a wide range of health, welfare, and financial benefits.

The Rail Staff Christmas Carol Service is open to all, and will feature carols and readings, followed by seasonal refreshments. Everyone is assured a very warm welcome.

Collection proceeds will be donated to charity.

Image credit: istockphoto.com / TBF

RailStaff Awards 2023 – Finalists announced!

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Over 144,000 votes this year!

It’s been another record-breaking year here at RailStaff Awards HQ.

From rail managers to customer service assistants, apprentices to training managers, the full breadth and depth of job roles are represented in submissions for the 18 awards categories.

Now the voting stage is over, shortlists for each award have been revealed. Head to www.RailStaffAwards.com to see the inspiring list of finalists.

Judges now have the difficult task of whittling hundreds of hopefuls into 18, as the final preparations are put in place for 30th November when the winners will be revealed. Best of luck if you’re included in one of the shortlists.

Tickets for the RailStaff Awards are now available for teams and individuals, so make sure you book now to ensure you don’t miss out.

In the meantime, dig out your tuxedos and cocktail dresses and keep your fingers crossed, the industry’s biggest celebration of its people is almost upon us.

#rail#railwayfamily#railstaff#railstaffawards#finalists#recognition#UKrail#railways#railindustry

HS2: an opportunity lost

Since late September, industry news has been dominated by the fate of HS2. After weeks of speculation, it did not come as a great surprise to many when the Northern leg of the project was axed in its entirety, but that’s not to say the news was any less shocking.

Since 2021, when the Leeds leg was cancelled, speculation has swirled around the project, but such was its merit that further cuts seemed remote. The project seemed to offer too much to let go.

Despite criticism from some quarters that HS2 was simply a fast route to London, in truth it was a project with a grand, sweeping vision. In its original form, it was to serve eight of the UK’s 10 largest cities and release large amounts of capacity on the West Coast, Midland, and East Coast main lines.

This increase in capacity would offer substantial improvements in local services and allow more freight trains on the network. Improved passenger services would encourage commuters out of their cars. Increasing freight on the rails would take it off the roads. The project would create an opportunity like no other to reduce the nation’s carbon transport emissions.

That grand vision is now lost.

But we must not also forget the human aspect. Official figures show that 954 homes have been bought by the Government for the later phases of the line. This aspect of large infrastructure projects is never an easy pill to swallow, but it has been made all the more bitter by the fact that people have now been uprooted for no good reason.

In addition, HS2 has always leaned heavily on its commitment to bringing new blood into the industry. During the lifecycle of the project, it expected to create at least 2,000 apprenticeship opportunities across a wide range of disciplines and specialisms. With its construction partners and suppliers also recruiting heavily, the project has already delivered thousands of immediate and sustainable jobs. Such roles will not now be available to those living in the North. HS2 has also celebrated its commitment to helping the long-term unemployed back into work.
While opportunities remain on Phase 1, those beyond Birmingham will not receive the same breaks.

Opponents of HS2 will say that Network North promises to redirect any savings from HS2 into investment in supporting rail and infrastructure improvements programmes across the North. It will create the same opportunities as the high-speed project. However, at present, Network North is just a promise, and one from a government that had previously promised to deliver HS2 in full.

HS2 was not without its problems, and cost estimates have progressively risen since its first phase 1 budget of £16.3 billion in 2013. The current budget for Phase 1 comes in at £40.3 billion plus a £4.4 billion contingency. But the argument that project costs were ‘spiralling out of control’ is not entirely accurate. Estimated costs have increased for many reasons over the past few years, not least the fact that construction inflation has increased the costs of new work by 24% since 2019.

Throw in Government indecision and delayed progress, 2019’s alterations to the HS2 Bill, which saw a 50% increase in tunnelling and cuttings to lower the railway, and a National Audit Office report in 2020, which concluded that the DfT and HS2 had underestimated the complexity of the project, it’s easy to see why original estimates proved inaccurate.

But there is a distinction between frivolous spending and investment. It is true that Government finances are under severe pressure, but this decision is a product of short-term thinking. For over a decade the government has argued that HS2 is essential to boost and rebalance the economy. HS2 was an investment for the future of the whole country.

We should take solace in the fact that the project is not entirely dead in the water. News that it will now terminate at London Euston is also positive, albeit tempered by its reliance on private investment.

We must now put our full weight behind the completion of Phase 1 and make the most of the benefits that line can bring. But it must be said that the UK and the Rail Industry deserve better.

[email protected]

Michael Watkins (1947 – 2023)

Paul Darlington

Born in January 1947, Michael Watkins joined British Rail as a student engineer while living in Mill Hill London in the late 1960s. He was an inspirational leader and was a friend to many in the industry. While training in the 1970s, many remember his friendly nature and lovely sense of humour while working in such locations as Euston Power Signal Box.

On completion of his training, Mike was appointed to the British Rail Board headquarters telecoms section in Melbury House London, where he led a team developing one of the first nationwide data networks. He was always looking for new ideas and technologies, and this was to continue throughout his career. Having organised the expansion of the railway data network to cover the whole of Britain, Mike also led the implementation of the National Teleprinter Network (NTN).

He joined the Birmingham project office as the telecoms schemes engineer in 1988. These were busy and interesting times with the technology changing fast, and British Rail organised into business sectors. The office doubled in size to accommodate the welcome investment in rail, which included work such as the new customer information systems and complying with the requirements of the Sub Surface Fire Regulations. Mike excelled in the role and he mentored many new engineers and was always keen to introduce new creative engineering.

I was a junior engineer several grades below Mike, but this never stopped him from talking to and listening to everyone’s ideas. He accompanied me and other junior engineers to help factory test equipment. This was unheard of for such a senior engineer as Mike.

Mike was a fluent French speaker and his leadership, technical skills, and diplomacy, were recognised when he was selected to lead the development of the telecoms and a train radio system for the Channel Tunnel rail link between England and France. His success on this project led, in 1991, to Mike being appointed project manager of the UIC European Integrated Radio Enhanced Network (EIRENE) programme to specify a new digital train radio system for European Railways.

Mike skilfully managed the EIRENE team in bringing together the different interests of European Railways, European Telecoms and Standards Institute (ETSI), and European radio frequency regulators in the specification, development and trial of the train radio technology that came to be known as GSM-R. The system is now in operational service not just in Europe, but with railways around the world.

With GSM-R developed as a system, Mike joined Railtrack / Network Rail to help roll out GSM-R ‘on the ground’ in Britain. His enthusiasm for engineering innovation did not stop with GSM-R and, in 2006, he helped to fund and establish Reliable Data Systems International Ltd, a start-up business to locate trains using machine vision cameras installed in the cab, instead of through infrastructure-based train detection systems. He continued to passionately support and actively encourage the business throughout his retirement.

Mike was a good listener, and he was always keen to consider other people’s suggestions and ideas to improve things. He loved teaching people about new technologies and practices. He joined the IRSE as Fellow in April 1996 and he was a joint author for the radio section in the IRSE Railway Telecommunications book.

Mike always considered people as friends and not just work colleagues. He was a loving, caring husband, father, and grandfather. In recent years Mike and his wife moved to France, however he still supported Watford!

Michael was a fine ambassador for railway telecoms, not just in the UK, but throughout Europe and the World, and a valued friend to many. He will be sadly missed.

RailStaff Awards 2023: Effervescence

It’s almost that time again. The night that everyone’s been waiting for. The RailStaff Awards is nearly here!

Once again, the rail industry’s movers and shakers will gather to applaud the tremendous work of everyone who keeps the network running, especially those nominated for a coveted RailStaff Award.

The Awards become more magnificent each year, and 2023’s event will feature the most incredible array of entertainment to date.

A party like no other

Attendees will be dazzled by astounding aerial performers, heart-stopping high wire acts and fearless fire dancers, and a captivating grand finale.

Guests will experience exhilarating entertainment, fabulous food, and an electric atmosphere from the moment they arrive. They’ll get the full VIP treatment, with all the decadence and indulgence that brings. On arrival, party goers will bask in the warm glow of the party venue, giving them a glimpse of what lies within. Once inside, they’ll be greeted by sparkling golds and dancing beams of light, and the celebrations in full flow.

As they make their way to the main bar area, the electric atmosphere of the night will become apparent, as the bars exude endless, fast-moving energy. Professional mixologists will create iconic drinks, while the main bars will offer traditional beers, spirits, and wines.

As guests take their seats for dinner, the focus will move to the main stage as the evening’s entertainment gathers pace. World-class circus entertainers perform the impossible with daring poise and grace to a backdrop of flames and mesmerising lighting.

Following a delicious meal and plentiful conversation with old and new friends, the Awards ceremony begins.

Compère extraordinaire

The RailStaff Awards is hosted this year by none other than TV and Radio Broadcaster, Gethin Jones.

A firm family favourite, Gethin started his career on Wales’ S4C before taking on the iconic role of a Blue Peter presenter. His stint on the time-honoured show saw him break four world records, complete three death-defying tasks, and fulfil the ambition of a lifetime by flying with the Red Arrows.

Since then, Gethin has appeared in countless high-profile shows including Strictly Come Dancing, BBC1’s Morning Live, as well as the One Show and Celebrity Masterchef. He’s a self-confessed rugby anorak and hosts this year’s official Rugby World Cup podcast.

Gethin will guide us through the evening’s events, making this special night all the more memorable.

The categories in full

  • Apprentice or Newcomer of the Year
  • Award for Charity
  • Customer Service Award
  • Depot & Freight Staff Award
  • Digital Railway Person or Team Award
  • Health & Wellbeing Award
  • HR, Diversity & Inclusion Person or Team
  • Learning, Development & Investing in
  • People Award
  • Lifetime Achievement
  • Rail Engineer of the Year
  • Rail Manager of the Year
  • Rail Person of the Year
  • Rail Team of the Year
  • Recruitment & Talent Acquisition Person
  • or Team
  • Safety Person or Team Award
  • Samaritans Lifesaver
  • Station Staff Award
  • Sustainability & Net Zero Person or Team Award

The judges

The rail industry covers countless job roles which are all represented at the RailStaff Awards, and individuals at all levels are eligible in the event’s 18 categories. The task of deciding on the winners goes to an independent judging panel of 9 individuals, plucked from throughout the industry and our category sponsorship judges. A selection of our judges are listed below:

  • Glynis Appelbe – HR Director, G&W UK/Europe Region/Freightliner
  • Julie Bentley – CEO, Samaritans
  • Fiona Brunskill – Chief People Officer, Transport for London
  • Karl Gilmore – Rail Infrastructure Director, Transport for Wales
  • Jo Gretton – CEO, Telent
  • Edward Hodson – Chair, IOSH Railway Group
  • Amy ‘Bessie’ Matthews – Rail Person of the Year Winner 2022
  • Rob Morton – Managing Director Route Services, Network Rail
  • Bonnie Price – Chairwoman, Young Rail Professionals
  • John Sheehy – CEO, Transport Benevolent Fund CIO
  • Richard Thorp – Director of Engineering & Sustainability,
  • High Speed 1 Ltd
  • Alan Wilson – Managing Director, Train’d Up
  • Mark Coleman – Managing Director, GeoAccess
  • Samantha Facey – Health, Safety, and Security Director, Govia Thameslink Railway
  • Wayne Thompson – Technical Directory, Inspire Structures Ltd
  • Andy Moss – Chief Customer Officer, City & Guilds
  • Matt Atkins – Editor, RailStaff
  • David Shirres – Editor, Rail Engineer

Dance the night away

With all the night’s winners announced, the real party can begin. As casino tables open, indoor fairground rides burst into life, and the dancefloor waits for those with the energy.
So, dig out your glad rags and prepare for the night of the year. The industry’s biggest celebration is just weeks away.

Tickets for the RailStaff Awards are now available for teams and individuals, so book now to ensure you don’t miss out.

Voting and Nominations close on Sunday 22 October.

Finalists are announced on 25 October.

Make sure you nominate your RailStaff Superstar today!

Rising to the top: Cameron O’Connell, Adcomms

While the rail industry leans heavily on the time-earned knowledge of its more experienced staff, it also clamours for new ideas, fresh ways of thinking, and novel approaches to the many challenges it faces. That’s why apprentices and industry newcomers are also vital in keeping the wheels turning.

The RailStaff Awards prize for Apprentice or Newcomer of the Year recognises the outstanding contributions of individuals who are new to rail, or who have chosen to take a career change and become an apprentice.

Change of track

In 2018, Cameron O’Connell won the Apprentice of the Year Award, as it was then known. In 2015, Cameron suffered a serious back injury and was forced to quit his role as a communication systems operator in the British Army. He initially struggled to transition to life as a civilian.

However, the experience he picked up in the Forces, along with his transferable skills and sheer determination, helped him land an apprenticeship with Amey as an electrification and plant (E&P) engineer. Once in role, his hunger to learn and progress set him apart from his peers.

Having started the placement with no qualifications, Cameron completed a BTEC and a Higher National Certificate and, at the time of winning the award, he was working toward a foundation degree, all in electrical and electronics engineering. All the while, he was taking part in projects such as the East Midlands signalling power reliability and improvement works, where he helped to survey a 50-mile stretch between St Pancras and Bedford as part of a major upgrade.

“I’ve been on a bit of a rollercoaster ride since 2018,” says Cameron. “When I won the award, I had been at Amey for three years, and I left as a trainee electrical engineer. Soon after winning the award, I moved to Systra and, while working there, I completed my foundation degree and continued on to complete a Bachelors degree in Engineering. I went from working as an assistant engineer, to an engineer within a year.

“Following this, I moved to a small consultancy firm, FJDConsulting, where I worked my up to electrical design lead / senior engineer, and since then I’ve moved to Adcoms where I’ve now worked for 18 months as Lead E&P Engineer.”
“I’m currently working on a £4million project renewing the UPS systems for the telecoms assets in the Kent & Sussex Area. The work covers 300 sites over the region. Being the engineering manager I’m responsible and accountable for the design, survey, installation of the assets, to ensure the telecoms assets stay operational and are maintainable over their lifespan. It’s a big project, but it’s going very well so far.

Eye on the prize

Cameron’s story is an inspiration, but he’s always had a plan. After winning the award in 2018, Cameron told RailStaff: “I just want to keep going all the way to the top. I want to be the CEO of a major company one day.” Catching up with him recently, it seems he’s well on his way toward that goal, and he’s certain that winning the Apprentice of the Year Award has helped him on his career journey.

“Even after all this time my RailStaff Award is something that still stands out on my CV. It’s something that puts you at the forefront if you’re applying for roles. It’s definitely helped me get to where I am today.”

The story of Cameron’s meteoric rise is exactly what we like to hear at the RailStaff Awards.

Health & Wellbeing Heroes

The wellbeing of employees should be a critical concern to all organisations, whatever the industry. Physical and mental health concerns can have the same devastating impact as a workplace injury, and for this reason the RailStaff Awards celebrates those who seek to protect and support their colleagues.

The Health & Wellbeing Award is for those who have gone the extra mile, and more, to promote good practice in this area. It rewards the innovative and proactive activities that enable rail staff to lead healthier and happier lives.

Health at heart

This year, the Health & Wellbeing Award is proudly sponsored by Govia Thameslink Railway (GTR), the UK’s largest rail company, which operates Southern, Thameslink, Great Northern, and Gatwick Express services. Health & Wellbeing is at the core of its values.

“GTR employs 7,500 staff and connects with many passengers and communities. It’s a real people-focused organisation,” says GTR’s health, safety, and security director, Samantha Facey.

“Health and wellbeing is critical to our organisation – it’s at the heart of everything we do. Mental health and wellbeing initiatives are vital to the happiness and prosperity of our staff, and to the operation of our network.

“I believe GTR leads the way in this area. For physical health, we have an occupational health team and dedicated physician and offer help with diet and lifestyle choices to avoid conditions such as diabetes. We also give all employees access to Care First, which can help to provide counselling and therapy where needed. In addition to this, we have a wealth of free resources available to employees at all times, such as practical tools and guidance for mental health and wellbeing.

“We strive to deliver continual learning to all of our staff. We’ve just completed a six-month programme working with an expert to provide webinars on personal resilience. Initiatives like this help to ensure our staff are set up for success.
One of the hazards of working on the railway is the risk of being involved in a traumatic incident. That may involve abusive behaviour from members of the public, or witnessing a workplace accident. GTR ensures that its staff are well cared for in any event, Samantha says.

“We recognise the long-term impact these scenarios can have and employ trained practitioners who can provide trauma support for staff who have experienced these types of situations – that’s whether the event took place within the workplace or outside of it.”

But all this good work would be for naught, if employees were not made aware of the support available to them. Highlighting the help on offer is critical, and GTR takes pride in communicating this message.

“We have a very mature internal comms programme, where health and wellbeing is a constant feature throughout the year. We use this to signpost seasonal events that may impact on our employees’ wellbeing.

“As an example, as we enter autumn and winter, we’ll be reminding staff how they can keep themselves healthy. The shorter days can exacerbate mental health issues, which can also impact physical health. We’ll be letting our staff know how they can keep themselves fit in both body and mind.”

Worthy winner

Samantha Winfield from Great Western Railway took home the Health & Wellbeing Award in 2022, and she embodies everything that makes a worthy winner. Samantha had volunteered to become a wellbeing champion during the Covid pandemic, so she could help support her Cardiff depot throughout lockdown. She helped her team stay physically and mentally active and was responsible for keeping the team connected during the challenges of that time.

Samantha also realised that much more could be done beyond the depot and focused on supporting people who were suffering from domestic violence. She engaged with Domestic Abuse Stops Here (DASH) a charity that was working in the Cardiff area to address the increase in domestic abuse cases created by the pressures of lockdown.

Samantha looked beyond her colleagues every-day roles, taking a holistic approach to their wellbeing. She is a true RailStaff star.

Unsung heroes

The RailStaff Awards are a celebration of the superb staff who keep the network running day-in, day-out, whatever the conditions. The individuals and teams who ensure that employees are cared for and supported through any event are a key pillar of the workforce and deserve our highest gratitude.

“It’s wonderful to recognise the great work that’s going on across the industry to make our railways better, safer, and happier places to work,” says Samantha.

“Through our staff, our organisation touches many people’s lives, and recognising the unsung heroes who support our employees is a great honour. They make a tangible difference to the experience of everyone on the network and deserve to be rewarded.

“We at GTR are proud and privileged to sponsor this category.”

Professionalism, patience, and people first

Exceptional customer service is a key pillar of any successful enterprise. Clients return to companies which go above and beyond to deliver an excellent experience. They then go on to spread the good word and generate more business in return.

The Customer Service Award recognises those teams and individuals who’ve gone the extra mile to meet the needs of their clientele.

Local hero

Southern Railway’s Charles Dickson was handed the Customer Service Award in 2022 for his dedication to making passenger journeys that little bit easier.

Charles is a local hero at Gipsy Hill station, where he’s worked for the better part of a decade and got to know countless customers and staff. He always gives passengers a warm welcome and wishes them a safe journey. Passengers always leave with a smile on their faces.

Charles’ work ethic and customer service are exceptional. One colleague who nominated him recounted an interaction he had with an elderly passenger: “One classic example I can remember of Charles’ work was when he helped an elderly lady with directions for her train the next day, as well as directions to a specific road within the local area.

Charles was warm with his welcome and managed to fit in a few jokes. He even wrote the directions down on a piece of paper for her.”

Charles was typically humble about his award. “I don’t know what to say,” he said. “It’s a real joy to be honoured like this. I want to thank everyone who has supported me over the years and everyone at Gipsy Hill station – they’ve all been so helpful towards me. Thank you to everyone who nominated me too.”

Customer service stars

This year, the Customer Service Award is sponsored by Readypower Group. Readypower Group is a specialist rail and infrastructure services provider with a market leading operated asset hire business, complemented by a specialist civil engineering division.

With extensive knowledge and understanding of the UK’s regulated infrastructure and operated asset hire, it provides dynamic solutions underpinned by a renowned tradition of customer service with outstanding reliability.

Readypower Group operates from several major hubs, supported by several satellite facilities throughout England, Scotland and Wales. This gives it the flexibility to fully support their clients’ projects in all parts of the UK.

In August 2023, the firm received the Rail PPS Gold Award in recognition of its fantastic customer service. This award was a direct result of the hard work from all its staff members and a testament to the emphasis the firm places on delivering an excellent customer experience.

Russell Jack, CEO Readypower Group said: “We’re thrilled to sponsor the Customer Service Award because exceptional customer service is the very foundation and cornerstone upon which our business has been built. Good luck to all of the finalists at this year’s RailStaff Awards.”

Hero among Heroes: Rizwan Javed, MTR Elizabeth line

Everyone put forward for Samaritans Lifesaver Award is a genuine, real-life hero. The Award recognises those who have demonstrated deep courage and compassion by being there for someone in crisis, supporting them, and keeping them out of harm’s way.

While all RailStaff Award nominees are outstanding individuals, only those put forward for this Award can say they have saved a life. Rizwan Javed took home the Award in 2018 for doing much more than that.

In at the deep end

In Rizwan’s first week of working on the railway in 2015, he attended a Samaritans Managing Suicidal Contacts training course on identifying and coping with potential suicides. Just one week later, he was alone on a platform when he noticed a vulnerable passenger.

“If it wasn’t for going on that Samaritans course, I wouldn’t have had the confidence to approach that passenger, help him deal with his issues and give him the help that he deserved to get him back on track. And I would like to think that he did get back on track and has made progress in his life.”

Working at Ealing Broadway for MTR Elizabeth line, the operator of the Elizabeth line, Rizwan went on to have more than 24 successful interventions (which has since risen to 29), earning his place in the RailStaff Awards hall of fame.
“I’ve been fortunate enough to be in the right place at the right time and to have the confidence to approach these people, build on that small talk, and potentially save many lives.

“Some people may look lost on the platforms, other people like to hide themselves away until they are approached, and some people you are fortunate enough to catch before they take that final step in front of a train.

“If I see people missing trains or going backwards and forwards to the edge of the platform, I feel I need to go and challenge that. Being in charge of the station, it’s my duty to make sure everyone at that station is safe.”

Witness to history

Since winning the award, Rizwan has continued work on the Elizabeth line, and has seen history being made.

“I’ve moved into the central section as a duty customer experience manager between Paddington and Whitechapel. My duties involve managing staff competencies, staffing levels, operations at the station, and making sure the station’s fit for purpose. It’s a wider section, so it’s been a promotion for me, with much more to learn.

“Working on the central section has felt like making history. I was here when Queen Elizabeth II opened the station, along with other dignitaries including former Prime Minister Boris Johnson and London Mayor Sadiq Khan. I’ll always remember that as a highlight of my railway career.”

Mental health campaigner

Rizwan continues to raise awareness of mental health issues and has a profound impact on commuters. Working alongside Samaritans, he helps to promote their Small Talk Saves Lives campaign. This has drawn him much attention from the media, which is great for Rizwan and his wider mission.

“I do a lot of work with Samaritans. The last campaign I was involved with was earlier this year. Whenever they’re working on their Small Talk campaign, I’ll get involved. It’s good to get out there, meet people, share my story, and raise awareness. It’s about giving people the confidence to approach people who may be vulnerable and strike up a conversation which could save their lives.

“As a result of my work spreading awareness about mental health, I’ve made quite a few media appearances. I’ve been interviewed by the BBC, ITV, Channel 4, Channel 5, and Islam Channel, as well as a few radio stations. It’s been a great experience, and it all started with winning the RailStaff Award.

“This exposure has helped to spread mental health awareness even further. Many people have reached out after my appearances who could relate to the issues I talked about. I’ve been able to help a lot more people because of that.”
Rizwan embodies everything that makes the RailStaff Awards so special. He is a true hero to many, many people, and deserves all the attention he gets!

Fatigue, fines, and a reopened investigation

Colin Wheeler

A court case was heard in Aberdeen on 7 September concerning the triple fatality passenger train accident at Carmont, west of Stonehaven, back on 12 August 2020. The accident happened as the train was returning to Aberdeen. On that morning, the weather was atrocious with the heaviest of rain continuing to fall and flood conditions in many places.

Notice had been given that Network Rail would plead guilty, as they did, and a substantial fine was imposed. The train driver, conductor, and a passenger were killed in the accident and others were injured. The train ran into “the debris washed out of a drain, derailed and collided with a bridge parapet which caused the train to veer off the bridge and down a steep embankment below the bridge.”

Investigations

RAIB’s investigation resulted in a detailed report making 20 recommendations. It identified fundamental lessons for Network Rail and others to learn.

A separate investigation involving Police Scotland, the British Transport Police (BTP), and the Office of Rail and Road (ORR), under the direction of the Crown Office and Procurator Fiscal, found that Network Rail had not inspected the whole drain since its construction, although an inspection of the lower part had been carried out on 13 May 2020.

Network Rail staff in Route Control “had not been trained to effectively analyse weather forecasts or how to use all available weather data resources”. The drainage work was not completed in accordance with the design, nor was the contract progressed in accordance with the Construction Design and Management Regulations 2015 (CDM).

This calls into question the arrangements made for regular inspection of structural assets; the condition of which can affect the safety of the railway. This is already under scrutiny following the exchange of open letters concerning overdue structural examinations between the chief executives of the ORR and Network Rail.

The legal contract process which permits changes to designs is there to be a formal agreement between contractor and client as well as from the designer, in this case Arup. No such reference or agreement was made. Unauthorised changes included the construction of a bund, omission of a connection into the existing drainage, the relocation of catchpit 18, and the omission of a geotextile lining to a trench!

Health & safety files not found

The conclusion of the criminal proceedings resulted in the imposition of the £6.7 million fine.

The Crown and Procurator Fiscal’s Office has subsequently begun the process that will lead to a Fatal Accident Inquiry which will examine the full circumstances surrounding the deaths and identify any lessons that can be learnt to avoid such incidents happening in the future. Following the accident, RAIB sample checked 64 other Network Rail projects and found that more than half of them were devoid of any trace of a health and safety file, which is a statutory requirement under the CDM Regulations.

SPAD resulted in freight train collision

On Tuesday 5 July at around 06:21, a freight train (4E11) travelling from Felixtowe to Rotherham Masborough Freight Terminal passed a signal at danger (SPAD). The train comprised 35 wagons hauled by a diesel electric locomotive which had left the East Coast Main Line at Loversall Carr Junction near Doncaster. It passed signal D197 at red whilst travelling at 48mph. This signal was protecting freight train 4E82 which was stationary. 4E11 was travelling at 28mph when it ran into the back of that stationary train. The damage to both trains was considerable.

RAIB’s investigation refers to “the loss of awareness of the driving task, probably due to the effects of fatigue”. It adds that the loss of driver awareness may have resulted from “a low workload approaching Loversall Carr Junction” and the expectation of the aspect of signal D197. RAIB’s report comments that “the management of fatigue by GBRf “did not follow industry good practice,” adding that “risk assessment processes did not identify the hazards created by a driver driving whilst fatigued”.

RAIB makes two recommendations. First, GBRf is to “reduce the risk of driver fatigue, improve risk assessment processes and follow good industry practice”. Second, the Rail Safety and Standards Board (RSSB), with operators, are to identify sleep disorder indicators in current standards for safety critical risk assessments. RAIB’s learning point is the need to “remind drivers of the importance and meaning of flashing yellow signals.”

Trackworkers in near miss

RAIB report 09/2023 was published on 8 August. This near miss occurred on 10 July last year. The train involved was travelling at 61mph towards Stafford when the driver saw workers on the line and sounded the locomotive horn. One worker warned the other and they both “jumped clear less than one second before the train reached their position”.

The two had moved away from a larger group to operate an overhead line isolating switch sited south of Penkridge Station. The report says that there was “no recognised safe system of work in place. The workers believed that the line was blocked to the passage of trains, as had been the case when they left the group”.

The Person in Charge (PIC) allowed the blockage to be removed believing that the trackworkers were standing away from the track in a place of safety.

RAIB’s investigation found that “there was no formal guidance on arrangements and responsibilities when individuals leave a PIC’s safe system of work”. There is, the report says, a widespread acceptance that PIC’s and Controllers of Site Safety (COSS) can “actively observe and advise their work group over a greater distance than is practical or reasonable”.

The RAIB report makes two recommendations to Network Rail. First, they are to “improve processes and guidance that is available to PIC’s and COSSs to help control the risks when gangs split or change during a work activity”. The second recommendation relates to the practicalities of managing a group on site and understanding how this can be improved.

The report also lists three learning points which are: the importance of clear communication; duties undertaken by a PIC; and the importance of the availability of train mounted closed circuit television records to assist safety investigations.

Over-speeding between Stirling and Perth

On 15 July, blanket emergency speed restrictions had been imposed between Stirling and Perth due to predicted very heavy rainfall. Two trains travelling between these cities exceeded the maximum permitted speed between Blackford Signal Box and Gleneagles Station. RAIB is preparing a Safety Digest.

How far away are we from having locomotives equipped so that drivers getting into them simply log in and read the latest updates for the route they are to drive before beginning their journeys?

£14 million fines for Croydon failings

On 27 July, the ORR reported the results of the prosecution at the Central Criminal Court (the Old Bailey) of Transport for London (TfL) and Tram Operations Ltd (TOL) in respect of the Croydon tram accident. Both organisations pleaded guilty under the Health and Safety at Work Act 1974 and were fined £10 million (TfL) and £4 million (TOL).

The Croydon accident occurred on 9 November 2016 since when “new measures have been implemented following the RAIB recommendations”. These include new systems to prevent trams from over-speeding around tight curves and at other high-risk areas along the track.

I question whether company prosecutions are the best way forward? The fines will probably upset the budgets of the various organisations involved and hopefully may influence the future behaviours of some staff, but surely the aim should be to change and improve the safety awareness and motivation of frontline workers, their supervisors, and line managers?

The legislation also permits individuals to be prosecuted. Some years ago, I recall reminding my teams that, if things went wrong, individuals could well be taken to court and prosecuted. It was a brutal but positive force for safe working. Being formally cautioned as part of an interview about an accident usually has an effect too; I remember when it happened to me.

Speaking about Croydon, the ORR’s Ian Prosser said: “We must never forget the tragedy of that day, and must strive to learn all of its lessons so there can be no repetition. Our thoughts remain with those whose lives were so affected. The judge’s remarks and sentences imposed underline to the corporate defendants and the whole industry that there first responsibility is to ensure the safety of their passengers and staff.”

New evidence in crossing fatality case

On 21 April 2022, a pedestrian was struck and fatally injured by an out of service passenger train at this crossing near Ashtead in Surrey. The pedestrian was on the crossing with a dog and was pushing a wheeled trolley bag. She started to cross shortly after a train had passed but was struck by a second train travelling in the opposite direction. RAIB carried out an investigation and published their report on 14 February this year.

Most unusually it has now been announced that new evidence has now been made available. Consequently, RAIB’s chief inspector has decided that the new evidence “may be significant”, so the investigation has been re-opened. This is permitted by Section 7(8) of the “Railways Transport Safety Act 2003”.

The reopening of an investigation after publication of a full report is unusual to say the least. Hopefully it will encourage others to be fully open and comprehensive when responding to RAIB investigators.

Non-compliance with structures examinations “Network Rail not good enough!”

Colin Wheeler

I had optimistically hoped to write in this edition describing the process and timescale agreed between the Office of Rail & Road (ORR) and Network Rail following the exchange of correspondence between them, as reported in RailStaff issue 286 (July-August 2023).

The ORR’s concerns about structures examinations go back to 2021 and progress has not been good enough, its chief executive has said. It is concerned by the quality of the reports, the competence of those doing the examinations, and those who decide and take responsibility for necessary repairs and renewals. It is also concerned that Network Rail does not have robust plans in place across the regions to achieve a reasonable level of compliance with the standard and reduce the backlog of examinations.

The backlogs vary between regions, but all are non-compliant in respect of site examinations, submission of reports, and their evaluation.

Network Rail’s response

Network Rail’s regions have now, in response to the ORR open letter, all worked up comprehensive plans. I understand these have been submitted to the ORR. I have also been advised that “good progress is being made to reduce the backlogs.” I hope to hear more about their progress and how soon they expect to be able to demonstrate that structural inspections are up-to-date, and repairs and renewals are keeping pace with defect reports.

Who will be held responsible?

It is not clear who would be held responsible if an infrastructure failure resulted in a train accident involving damage to the environment, injury, and/or loss of life.

The training, qualifications, and competence of those carrying out the site examinations is the first consideration. Railway structures, many of which were overdesigned nearly 100 years ago, are different to others and need to be examined by technically qualified examiners who understand them.

The examination of stations, tunnels (including shafts), culverts, retaining walls, bridges of steel, stone, brickwork, and concrete (both prestressed and reinforced) need individuals with the necessary experience and knowledge.

The engineering knowledge required in examining rail structures includes an understanding of structures which often differs from that needed for roads and highways. Similar comments apply to the knowledge needed by the chartered and incorporated engineers who site check and evaluate the examiners reports.

Professional responsibility for safety

As a retired chartered railway civil engineer, I appreciate the professional responsibility and accountability this conveys to individuals. I still recall being called upon to give evidence in court following a train accident and derailment which closed the main line railway for a week.

In court we demonstrated that neither structures nor the track itself contributed to the derailment since both were within the limits specified and were fit for purpose.

If a train accident occurred tomorrow, with the cause being, for example, a structural failure of a bridge, culvert, wing, or retaining wall, or indeed the track, signalling, or overhead electrification equipment, who would be charged by the police? Would it be individual examiners, their employers, engineers who signed off reports, Network Rail, the ORR, or all of them?

My request for an update from the ORR during the last week in September produced the following statement from them:

“ORR has received final drafts of Network Rail’s recovery plans and are currently assessing these. This has been an iterative process with extensive engagement between Network Rail’s Technical Authority and each Regional Team. We shall be holding Network Rail to account against these plans.”

Partners in safety

RailStaff speaks to Samantha Facey, Health, Safety and Security director at Govia Thameslink Railway, about its
renewed partnership with the British Transport Police.

The safety of staff and passengers is of paramount importance to all train operating companies (TOCs). In recent years, the safety environment has started to change, partly a result of the Covid pandemic and the UK’s current economic situation. Operators are rightly bolstering their response to incidences of crime on the network and looking to build partnerships that make tackling this challenge more achievable.

Govia Thameslink Railway (GTR) and the British Transport Police (BTP) recently renewed a commitment they made to safety on the railway back in 2022. The two organisations signed a new collaboration agreement, committing them both to strengthening their partnerships and working together towards shared objectives. The declaration was signed by Patrick Verwer, GTR’s CEO, and Christopher Casey, chief superintendent for the BTP.

In the past year, the two organisations have worked together closely to crack down on crime across the GTR network. Joined-up working has included more patrols, increased presence at problem areas and dedicated teams tackling reports of antisocial behaviour and County Lines – both of which are increasing problems for all train operators.

The agreement will help to continue the great work being delivered by GTR and BTP with a focus on: the importance of quality reporting; deterring unwanted sexual behaviour on GTR trains and stations; identifying and protecting potentially vulnerable people and groups; preventing and prosecuting any staff assault; and improving staff and passenger confidence through increased engagement.

Changing behaviours

Samantha Facey was there when the agreement was signed. In addition to signing the agreement, the rail operator also announced Mike Boyce in the newly-created role of head of security and policing.

“We’ve worked closely with the BTP for many years, but the formal collaboration agreement came as a result of Covid, when we started to see changes in passenger behaviour emerge. We’ve found that passengers are becoming frustrated much more easily than they used to and are less likely to take direction when they become upset. This is partly due to the increased use of smartphones and apps. Sometimes passengers have information about rail services before we can get it, and when their expectations are not met, there can be problems.

“In the summer of 2021, we were thinking about how we could collaborate with BTP across some key areas and improve our relationship to tackle these emerging risks. We don’t have all the answers, but we’re stronger when we’re working together and pooling our resources. And we’ve had some great successes to show for it.”

A brave new world

It’s understandable that the pandemic has caused people to act differently. Lockdown saw a marked increase in mental health issues, and we’re still all dealing with the impact of stepping back out into the wider world. Anxieties remain about personal health as well as social interactions, and this can manifest as minor inconveniences being built up into major issues. These behaviours are impacting the operation of the network.

“Recent years have seen increased incidences of trespass,” says Samantha. “Covid has its part to play, but so does the current socio-economic climate. For instance, we’ve seen in a rise in trespass for the purposes of theft. But we’re also seeing more antisocial behaviour – ‘tomfoolery’ on the track, for want of a better phrase – as well as an increasing number of passengers stepping onto the tracks to retrieve lost or dropped property – usually mobile phones.”

“This is a major problem, but not just in terms of the obvious risk to life of those who are trespassing. The delays caused by trespass result in frustrated passengers who, today, are much more likely to vent their frustration on staff, or to take direct action. Since Covid, we’ve found that people are less willing to wait for instruction and this can result in situations where passengers begin to egress the train while it is not safe to do so. All of these problems can result from a single trespass incident, and responding to it uses up valuable resources.”

Living standards

As Samantha has already alluded to, it’s not just Covid that has rocked the country in recent years. The cost-of-living crisis is having a huge impact on the daily lives of many people. As in previous times of economic hardship, cases of homelessness and vulnerable living are rising.

“There has been an increase in vulnerable persons and suicide prevention work across the network, and the demographics of the people we’re working with are changing, says Samantha. “Middle-aged men remain the largest demographic among vulnerable people, but we’re increasingly working with younger people too. Speaking personally, I also think that’s got a lot to do with social media and feelings of social isolation, and County Lines trafficking also plays a part.

“As we improve our data, we’re seeing that vulnerable people who arrive at our stations are not necessarily looking to harm themselves, but may be dealing with mental health challenges, or may be lonely and seeking social contact. We’re also seeing people who have been moved on from providers of support, who are increasingly stretched at the moment.”

Real results

GTR and BTP have worked together closely since 2022, and they are now reaping the benefits. Anti-social behaviour and staff assault, remain sad realities of working on the railway, but Samantha says the statistics are heading in the right direction overall.

“Our biggest challenge at the moment remains anti-social behaviour, which is difficult to combat. Sometimes the perpetrators are themselves vulnerable. Often, they’re also minors, who are no less threatening to our staff and customers, particularly if they’re in large groups.

“It’s difficult to tackle anti-social behaviour in these situations, because prosecution may have a real impact on their future prospects, and they could already be in a vulnerable position. However, we work hard to support staff who have been the victims of violent and threatening behaviour and help them through the process of reporting and prosecuting crime.”

“Thankfully, our profile of actual assaults has decreased year on year and we’re seeing good progress in this area. Physical assaults have remained stubbornly consistent, but the volume of verbal and threatening behaviour is coming down. We rely on staff surveys and reporting of incidents to gather this data, and it shows that things are moving in the right direction. Surveys are a good barometer of how people feel and we’re making a real push to encourage staff to report crime. This is important in itself because it makes people feel empowered to report incidents and it lets them know that we’re listening and taking it seriously. Having that crucial data also helps us to make sure we have the right resources in the right locations, based on what our people are telling us.”

Mike Boyce, head of security & policing, GTR

Driving change

Demonstrating its commitment to all aspects of safety on the railway, GTR recently announced Mike Boyce as head of Security & Policing. This new role sees him leading on all matters of security, crime, disorder, and antisocial behaviour, helping to strengthen relationships with the BTP and other key stakeholders.

Mike has 20 years of experience at the BTP, and in his long career was promoted to the rank of inspector. He also worked closely with Eurostar and Network Rail to achieve a reduction in external and on-board delays whilst building stakeholder relationships. He is an invaluable asset in GTR’s efforts to reduce crime and promote safety on the railway.

“Mike’s an incredible leader within our organisation and he’s helping to strengthen our relationships with BTP and key stakeholders.

“People may just say that our partnership with BTP is just a good photo opportunity, but it means a lot to our organisation and it’s gaining positive results. Mike’s appointment shows that we’re committed to working as closely as we can with each other at BTP.

“We are living our commitment to safety and driving it forward.”

Image credit: GTR / istockphoto.com

A beacon of hope and a lifeline of support

Liam Johnston

Railway Mission’s Chaplaincy’s Liam Johnston discusses the devastating impact of suicide and the role that
chaplains play in supporting individuals and the industry.

In the bustling world of railways, where the heartbeat of transportation connects towns, cities, and industries, the significance of human connection cannot be overlooked. Just as tracks link destinations, the railway industry has embarked on a vital journey to connect with its staff and the public on a deeply personal level. This voyage is one dedicated to mental health, and at its heart are the unsung heroes: railway chaplains.

In an era defined by connectivity, it’s only fitting that the railway industry embraces its social responsibility by addressing mental health concerns. Much like trains manoeuvre through intricate networks, our emotions and mental states navigate complex terrains. However, the railway sector recognises that these tracks can sometimes lead to social isolation and emotional turmoil, particularly among its workforce.

On 10 September, organisations around the world gathered to raise awareness about suicide prevention. The theme for this year’s World Suicide Prevention Day was “Creating Hope Through Action.” A stark reminder of the urgency for intervention lies in the statistics of the recent past. During the period of 2020/21, there were 247 suicides or suspected suicides on overground rail networks in the United Kingdom – translating to a tragic event unfolding approximately every 35 hours.

Beyond the human tragedy lies a substantial financial burden; each suicide event costs the industry around £275,000. This financial toll isn’t limited to monetary losses but extends to the staggering 357,888 delay minutes attributed to suicide events during the same timeframe. Yet, the challenges go beyond mere statistics. Within the rail industry itself, the rate of suicide is 1.6 times higher than in other industrial sectors. More than half of railway workers have reported experiencing poor mental health – a concerning revelation that demands immediate action.

Everyone can struggle to cope at some point in their lives. Reaching out to someone could help them know that someone cares and that they are valued, and there is help for them to access the support they need.

This is where Railway Mission chaplains step in, offering a beacon of hope and a lifeline of support to those who navigate the railway’s demanding landscape. These chaplains are not there to offer ‘tea and sympathy’; they are compassionate listeners, unbiased confidants, and empathetic companions. They provide independent and impartial pastoral care to railway staff and the public affected by railway operations.

Their role in mental health intervention is invaluable. Early intervention and timely support are paramount in addressing mental health challenges. Railway Mission chaplains serve as a bridge between individuals in need and the resources that can alleviate their pain. By creating a safe and confidential space, they allow individuals to openly share their struggles without fear of judgment or reprisal. This open dialogue enables chaplains to identify signs of distress and facilitate access to professional mental health services when required.

Beyond this, chaplains also play a crucial role in fostering a culture of support within the railway community. By initiating conversations about mental health, they help break down the stigma surrounding these issues. Their presence and commitment highlight the industry’s recognition that mental health is as vital as physical health.

The power of Railway Mission chaplains lies in their empathy and understanding. Their ability to connect on a human level transcends job titles and hierarchies. Whether it’s a conversation on a station platform or a quiet moment shared in a train carriage, an office or a platform, chaplains provide an invaluable support system that can change lives.

In a world that’s constantly on the move, it’s heartening to know that the railway industry values the welfare of its people as much as it does operational efficiency. As tracks link cities and communities, Railway Mission chaplains are the threads that weave compassion and empathy into the very fabric of the railway world. They stand as a testament to the industry’s commitment to connecting not only places but also hearts and minds.

The need for independent, impartial, and confidential pastoral care provided by railway chaplains cannot be overstated. In an industry where connectivity is at the core, extending that connection to mental well-being is not just a responsibility but a privilege. By recognising the impact of mental health challenges and embracing the crucial role of chaplains, the railway sector embarks on a transformative journey – one that values every life it touches, on and off the tracks.

To find out more about Railway Mission visit www.railwaymission.org.